Now Hiring - Bright Pattern Inc - Workforce Management Sales Engineer in San Francisco, CA

Full description of the position

Join Bright Pattern Bright Pattern provides the simplest and most powerful omnichannel cloud contact center software for innovative companies. Join our team of stars as we continue to grow rapidly! Workforce Management Sales Engineer Bright Pattern is looking for a Workforce Management Sales Engineer. A Workforce Management Sales Engineer is a subject matter expert in Workforce Management, WFM technology, and WFM best practices. This role will assist the sales teams on sales opportunities. The Workforce Management Sales Engineer will consult with the sales team on a prospect's needs, and develop and execute additional discoveries, demonstrations, and product configurations informing prospects of Bright Patterns unique advantages. The Sales Engineer is a part of the Sales Engineering team and will work on opportunities in concert with the regional Sales Engineer and Account Manager(s). Five or more years of experience in WFM with an ability to communicate effectively about WFM best practices is preferred. This includes experience in WFM best practices like forecasting, scheduling both traditional calls as well as email, and managing chat contacts and back office tasks. The candidate should lead the customer during their discovery phase and demonstrate how to leverage Bright Pattern's product to improve their contact center. This position's primary role will be to assist the sales team on WFM opportunities through discovery, demo customization, and deep dive delivery to increase our close rates on these deals. This position will also have a secondary responsibility of training the greater Sales Engineering team on WFM sales techniques to scale up WFM opportunities and revenue. The role will be a hybrid role with some travel required. Key Responsibilities: * Work cross-functionally and collaboratively with the Sales, Implementation, Channel, Product Management and Marketing teams to execute against WFM revenue goals * Successfully position Bright Pattern's WFM solutions within each targeted account to gain customer commitment for purchases, on-going references, and referrals. * Leverage demonstration tools to articulate the value of the product and suite * Hybrid role with offices in Pleasanton and South San Francisco, CA * Some travel will be required Qualifications and Key Skills: * Extensive experience in using WFM software to forecast and schedule contact centers * Highlighting product benefits to prospects * Desire and ability to learn new technologies and extend the boundaries of or sales tools to target specific opportunities * Demonstrating ability to influence at multiple levels with an account * Strong interpersonal skills and ability to drive collaboration and influence change * Outstanding ability to communicate a compelling vision that inspires others to engage * Thriving in an extremely fast-paced, dynamic environment * B.A. Degree in a Technical Discipline or Equivalent is Required Salary and Benefits * Competitive compensation * Corporate stock options * 401K * Casual workplace * Comprehensive benefits (e.g., medical, dental and vision insurance) * Paid lunches two days per week Bright Pattern is a fast-moving cloud software company growing faster than others in the market. You will be in a pivotal role to make a difference and significant contribution to company success as we embark on our next ramp of growth, while working in an exciting, fast-paced startup environment with experienced industry leaders. Ready to join the Bright Pattern Team? ! About Bright Pattern Bright Pattern is the highest-rated all-in-one omnichannel contact center platform with the highest ROI and fastest time to deploy in the industry, with over 500 customers in 26 countries. Bright Pattern's platform allows your business to provide effortless omnichannel conversations across all voice and digital channels (voice, SMS, web chat, email, video chat, messenger apps, and bots) and connects to your business applications seamlessly. Bright Pattern's Omnichannel Quality Management capabilities also allow your business to monitor the quality of 100% of interactions on every channel. Bright Pattern is the only company in the industry providing a mobile app, Bright Pattern Mobile, that enables Omni-EnterpriseTM CX, allowing customers to connect with any employee in your company across voice and digital channels through their mobile device. The company was founded by a team of industry veterans who pioneered the leading contact center solution and is now delivering an architecture for the future with an advanced cloud-first approach.