Now Hiring - Greater Metropolitan Association of REALTORS - MLS Member Support Specialist in Ann Arbor, MI

Full description of the position

MLS MEMBER SUPPORT SPECIALIST Recognized as one of the largest local Real Estate Associations in the state of Michigan, the Greater Metropolitan Association of REALTORS (GMAR) provides its members premier benefits and opportunities throughout the real estate industry and advocates on behalf of property owners with legislators. We are seeking a dynamic MLS Member Support Specialist to join our team! The ideal candidate should be a motivated, energized individual with a natural, outgoing personality and a great attitude. The right person must have exceptional customer service skills and a passion for being part of an enthusiastic team that will help with the growth and goals within the Association. The candidate must be able to learn technology platforms quickly and demonstrate them to others with a sense of urgency and attention to detail, along with the ability to work in a fast-paced, growing organization. This is a hybrid position. The work schedule includes some evening and weekend remote work. We offer full benefits, including Medical, Dental, Vision, STD, LTD, Life Insurance, and 401k. Responsibilities: * Serve as a GMAR MLS and SentriLock Lockbox expert providing customer service to members using our Multiple Listing Service (MLS) platform. This includes answering MLS Team phone lines and emails responding to questions, troubleshooting technical issues, and walking new members through processes * Process IDX vendor requests by completing Association portion of contract, submitting to MichRic, and appropriately filing fully executed agreement * Assist with MLS Compliance & Violations reports by monitoring and reaching out to members in violation, processing changes as applicable * Process lockbox orders * Work within Zohodesk.com ticket management platform creating and updating work requests, service calls and emails as applicable * Provide customer service to prospective members and members by answering membership and education questions, processing member payments, changes and reinstatements, registering members for classes, and directing them to the appropriate association department as needed * Respond timely to incoming emails, Teams IMs, voicemails, and online chat requests * Assist members with questions and purchases in our ToolShop store * Assist with activities and special projects of all other departments when needed Skills/Knowledge Required: * High School diploma and at least 2 years of customer service experience * Real Estate industry experience helpful and preferred * Must demonstrate intermediate knowledge of computers, office equipment, and applications, including Word, Outlook, Teams, SharePoint, OneDrive & Excel * Ability to quickly learn and adapt to new company-specific computer programs * Typing/keyboarding skills of at least 45 wpm * Strong oral and written communication skills * Strong organizational and analytical skills * Strong customer relations skills - patience and listening skills to respond appropriately and positively to members * Able to maintain strict confidentiality * Able to project a professional image * Time management skills to prioritize and complete a variety of tasks throughout the day Job Type: Full-time Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance * Work from home Shift: * 8 hour shift Work Location: Hybrid remote in Ann Arbor, MI 48103