Now Hiring - TOTO USA Holdings, Inc. - Luxury Toilet Call Center Representative in Ontario, CA

Full description of the position

JOB TITLE: Luxury Toilet Call Center Representative DEPARTMENT: Tech Services MAJOR FUNCTION: Provides technical assistance to customers, potential customers, sales, distributors, manufacturer representatives, etc. related to proper installation, product features, specifications, and applicable product to meet designated specification. COMPETENCIES: * Responds to customer telephone and email inquiries regarding installation problems or malfunctions as well as provide step by step instructions to alleviate problems or malfunctions. * Provides specifications of company products to architects, engineers, manufacturer representatives, field sales, etc. who are seeking to evaluate company products to determine if they meet local and state building codes. * Compiles claim data in order to form trend analysis as well as make product improvements. * Provides documentation to customers and regulatory agencies denoting product specifications in order to verify compliance with local and state codes. * Explains products and features to customers, potential customers, architects, engineers, plumbers, distributors, etc. * Provides field support to customer and sales in order to evaluate claims due to quality, faulty installation, etc. * Investigate, evaluate and approve repair claims of damaged products. * Performs and evaluates comparison testing of competitor products. * Prepares and distributes test reports or other information to regulatory agencies in order to determine if the product meets state code requirements. * Evaluate company products in accordance with certification standards. * Provide input on installation manuals for new and improved products. * Provide input on packaging specifications of company products for vendors. ADDITIONAL RESPONSIBILITIES: * Provides demonstrations/tours for engineers, architects, etc. requiring technical information as needed. * Trains new sales managers, customer service, manufacturer representatives, distributors, etc. on company products as needed. * Assists Product Engineering Manager as needed. * Troubleshoots and repairs company products as needed. * Install and evaluate performance on new experimental products. * Perform other duties as assigned. DIMENSIONS: Responsible for technical support to customers, potential customers, field sales, customer service, distributors, manufacturers' representatives, etc. for all TOTO companies. RELATIONSHIPS AND CONTACTS: Daily exchange of technical information with customers, potential customers, field sales, customer service representatives, distributors, manufacturer representatives, etc. SPECIFICATIONS: Has a minimum of 3 years experience as a service and repair plumber / or call center support agent. A plumber's license is desirable, but may be waived with adequate experience. Excellent verbal and written communication skills are mandatory. Candidates should be comfortable working with a personal computer using Microsoft operating system, in the Office environment. SUPERVISORY RESPONSIBILITY: No direct supervisory responsibility. * Regardless of Position/Title, all employees are expected to provide the highest level of customer service and kindness for the TOTO organization. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. As an employee, you are expected to perform other duties, as assigned. Mon - Fri. 8 am - 5pm PST