Now Hiring - DecoPac, Inc. - Customer Service and Sales Administration Support in Anoka, MN

Full description of the position

Summary: DecoPac is looking for an experienced Sales Administrative Coordinator to provide administrative support to the sales team and key accounts. Based out of our Anoka, MN office and reporting directly to the Sales Administration Manager, this role requires day-to-day support and coordination with the DecoPac Anoka Headquarters team to follow through on customer needs. This position will demonstrate strong organizational, communication and interpersonal skills, as well as the ability to multi-task and prioritize within a fast-paced environment. Must be committed to building and maintaining professional relationships and delivering excellent customer support. This role will need to utilize proficient computer skills to manage daily operations. Responsibilities: * Provide effective responses to all customer inquiries (via email or phone) within 24 hours. * Review customer orders (via email, internet, EDI, fax) and coordinate the activities of operations to ensure that customer orders are fulfilled. * Anticipate customer's needs and meet their expectations as well as identify and elevate issues rapidly. * Support the sales team by responding to customer inquiries and maintaining accurate customer records. * Complete complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround. * Resolve product or service problems by clarifying customer's complaints and determining the best solution to the problem. * Report any food safety concerns to Supervisor for resolution. * Provide backup support for coworkers when appropriate and support group goals. * Other duties as assigned in support of business operations. Qualifications * High school diploma or equivalent. * 1 or more years' experience working in an administrative support capacity or customer service setting. * Strong verbal and written communication and problem-solving skills. * Experience with Microsoft applications (MS Word, Excel, PowerPoint, and Outlook) * Able to multi-task and prioritize while taking direction from multiple different sources. * Exceptional organization skills and attention to detail. * CRM (Microsoft Dynamics) experience a plus. * DOS-based/P8 system experience a plus. All full time employees working an average of thirty (30) hours or more will be eligible to enroll in a comprehensive benefit package. DecoPac, Inc. is committed to providing equal employment opportunity to all applicants and employees according to all applicable laws, directives and regulations of federal, state, and local governing bodies and agencies. In keeping with this commitment, DecoPac, Inc. will recruit, hire, train and promote persons in all job titles, without regard to race, color, creed, religion, sex (including factors related to pregnancy or child birth), national origin, age, marital status, familial status, disability, sexual orientation, gender identity status with regard to public assistance, employment status, local human rights commission activity, status as a protected veteran, genetic information, atypical hereditary cellular or blood trait, or any other protected category.