Now Hiring - A-Z Bus Sales, Inc - Mobile Service Technician in San Francisco, CA

Full description of the position

Welcome to a 100% Employee Owned organization where your effort directly translates into equity in our company. A-Z Bus Sales, Inc. delivers premium products and services to all its customers, providing Clean, Safe and reliable transportation solutions. Job Overview: The Mobile Service Technician's primary responsibility is to minimize customer downtime on their buses through quick, accurate diagnosis and repairs in the field or at an A-Z facility. Must possess technical acumen and the ability to provide a strong level of internal and external customer service. Successfully complete a 3-6 month on the job training at one of our service centers. Primary Responsibility, Scope of Work, KPI Management, complexity : Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Successfully complete assigned work with excellence and high quality as efficiently as possible. * Receive work orders and perform assigned tasks as required. * Inventory and maintain issued and required company service tools in safe condition to perform jobs assigned. * Communicate with parts department to obtain necessary parts to complete work. * Inspect assigned vehicle thoroughly to determine the condition of the unit and if it requires any additional parts and/or safety items that require attention; report any problems. * Accurately record the time spent on each job using the NetSuite application and record times in various segments of the work order. * Write clear and concise descriptions or "stories" of the repairs performed on various segments of work order using the three "3" C method. * Concern * Cause. * Correction * Accurately track all parts and materials needed to perform repairs using the NetSuite application. * Road Service Calls -travel to a customer's location in a company service vehicle to perform repairs at the customer's location. * Effectively communicate with customers to provide an Iconic Customer Experience. * Inform Service Management of any delays or problems with the assigned tasks. * Maintain proper housekeeping of all work areas and tools. * Properly secure all supplies and parts. * Maintain all industry related and required Certifications. Conform with all regulations, policies, work procedures and instructions. Conform to all safety rules and use of appropriate safety equipment. * Execute basic and advanced diagnostic and repair work on all aspects of our product lines. * Work independently and as a team to drive maximum repair efficiency. * Operate a variety of top-of-the-line hand, power, and shop tools. * Assist with onboarding and training of new technicians to help improve the team. * All other reasonable duties assigned within a Service Technician role. * Must be able to walk, sit, bend, push, pull, stoop, kneel, crouch, reach, or crawl frequently Management-related: This position has no supervisory responsibilities. Key Performance Indicators: * Technician Performance Efficiency (minimum 70%) * OEM Certification Maintenance. * Comeback Percentage (Less than 2.0%). * Adherence to Core Values. * Completion rate of assigned company training (100%). * Compliance with company safety policies. Requirements: - Proven experience as a Service Technician or similar role - Strong mechanical aptitude and troubleshooting skills - Ability to work independently and as part of a team - Excellent attention to detail and time management skills * Ability to travel within the state of California * Valid California driver's license and clean driving record is a must. * Proficient in computers This position offers the opportunity to work with a diverse range of equipment and showcase your mechanical expertise. If you are passionate about maintaining and repairing various machinery types while utilizing a wide range of technical skills, we encourage you to apply for the Service Technician position. Job Type: Full-time Pay: $26.00 - $35.50 per hour Expected hours: 40 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Health insurance * Life insurance * Paid time off * Referral program * Tuition reimbursement * Vision insurance Schedule: * Monday to Friday Work Location: On the road