Now Hiring - Ghirardelli Chocolate Company - Sales Samples Specialist in San Leandro, CA

Full description of the position

At Ghirardelli, we're on a mission to become a one billion dollar brand and beyond. We want to be every consumer's first choice of premium chocolate, and we believe we can do that through our products and the way we do business, which are all inspired by our brand commitment to Make Life A Bite Better. We are a company committed to both personal and professional growth and believe that each employee contributes directly to Ghirardelli's growth and success. The Ghirardelli Sales Support Specialist- Sales Samples is an integral multifaceted role that supports the Wholesale Selling team by managing the Sales Samples process and team and planning and coordinating meetings. This position will remain up-to-date on new product development, and collaborate on customer requirements and timelines. The role requires working with other departments as well as outside vendors who provide components for samples, then overseeing the fulfillment and shipment of the orders with the Sample Room Team. This role requires a high level of organization, people management, timeline management, and the ability to address issues and find solutions when they arise. Another key facet to this role is meeting and event coordination, trade show preparation and support, and ongoing project and task management responsibilities. The role has responsibility for monitoring and addressing budgetary concerns to the appropriate personnel in regards to the Sales Samples. Requirements: Sales Sample Management * Oversee the Sample Process supporting the Wholesale Sales team to ensure company business priorities are met through timely and accurate sample order fulfillment * Use Customer Service experience and skills to act as a thought leader who knows when to push forward or back * Evaluate pending Sample Requests and coordinate with Cross Functional team members securing product, materials, supplies, or other necessary items are received by the sample team required for order fulfillment * Organize and coordinate multiple stakeholders to ensure sample expectations are met * Anticipate sample needs for the company through on going engagement with marketing, creative, R&D and customer service gaining visibility to pipeline innovation and working to have samples available at the time items are needed * Maintain proper inventory levels and evaluate stock needs for the Sales Sample Room to reduce and prevent order shorts * Be the administrator for a proprietary eCommerce site used for Sample Order submissions. Mange back end of the site including adding and removing products, addressing inventory concerns, processing orders, and leading all system upgrades or issues with a 3rd party designer ensuring the user experience is premium * Manage the Sales Samples Budget in coordination with Sales Support Supervisor * Run reports and analyze data from Sample site providing reports to senior management * Provide support to the entire company for any product needs Sales Strategy Team / Wholesale Sales Team Support * Act as the onsite contact for off-site Sales Team Members and customer Headquarter visits coordinating meeting schedules, executive attendance, chocolate school and plant tours and meals * Provide technical support for Sales Team including setting up and troubleshooting AV needs for web based and in-person meetings while in company headquarters * Coordinate travel for Vice President of Sales as needed * Lead Accounts Payable tasks including coding invoices, creating Purchase Requisitions, and completing expense reports * Manage the Wholesales Sales Team Calendar coordinating meetings (averaging 3/weekly) which includes understanding the dynamic attendee list that varies by meeting topic, and insuring availability from the correct key attendees Compensation: $68000-$85000 / year