Now Hiring - Christensen Group - Account Manager - Specialty Groups in Eden Prairie, MN

Full description of the position

Description: This position is responsible for the implementation and ongoing service of specialty group clients, with a focus on ICHRA and PEO programs. Ancillary servicing is also needed. The Account Manager will support clients directly, often without a consulting partner, and will work closely with internal producer partners and vendor representatives. This is a service-focused, client-facing role that offers room for shaping and growth. Ideal candidates are detail-oriented, independent, and adaptable, with a strong initiative and positive mindset. Essential Duties and Responsibilities * Implement ICHRA, PEO and ancillary plans for specialty groups, including working with HR teams and vendor partners * Administer ongoing service functions throughout the plan year * Coordinate with vendor partners and clients to implement and support plans * Answer client questions and provide proactive service support * Manage communications and deliverables in partnership with producers * Market to carriers when needed * Create benefit guides and support open enrollment presentations as needed * Assist with implementation for clients using PEOs or outside HR vendors * Perform administrative tasks such as data entry, billing coordination, and eligibility updates * Coordinate and oversee onboarding of new clients and benefit renewals * Understand and assist with low enrollment, fully insured large group and ancillary-only client structures * Handle claim and carrier issues, eligibility discrepancies, and plan changes New/Renewal/Marketing * Support implementation and renewal processes specific to ICHRA, PEO and ancillary products * Conduct or assist with renewal and open enrollment meetings * Coordinate with vendors to market and confirm benefit plan details * Prepare enrollment and new hire materials * Provide benefit communication tools to clients * Assist in coordination with COBRA, if applicable Revenue Growth * Contribute to agency revenue goals by supporting effective service retention * Identify opportunities to enhance client satisfaction and drive engagement Other Duties and Responsibilities * Demonstrate professionalism and commitment to service excellence * Stay informed of industry changes and evolving client needs * Maintain strong carrier and vendor relationships * Attend team meetings and support agency-wide initiatives Requirements: * 2+ years' experience in group plans, ancillary benefits, or ICHRA * Current Minnesota Life and Health License (required) * Proficiency in Microsoft Office; strong Excel and data entry skills * Detail-oriented and organized with the ability to manage administrative-heavy workloads * Strong initiative, independence, and adaptability in a fast-paced environment * Patience and professionalism when interacting with clients and vendors * Excellent communication skills - verbal and written * Ability to work with minimal supervision and adapt to changing priorities * Comfortable being client-facing