Now Hiring - Heiman Fire Equipment - Customer Service, Sales, & Website Support in Sioux Falls, SD

Full description of the position

Heiman Fire Equipment is seeking a motivated Customer Service representative. The Customer Service, Sales, and Website Support representative** is responsible for providing effective customer service for all internal and external customers and Heiman sales team members by phone, email, and live chat. Key Responsibilities: Customer Service/Sales Support * Assist with customer service including answering incoming calls, taking orders, creating and/or entering quotes, entering/submitting purchase orders, and contacting vendors to satisfy the customer's needs. * Professionally handle customer issues/requests with the best interest of both the customer and the company * Maintain an updated knowledge of the organization's products, services, and customer service policies * Use Sage 100 to look up product part numbers/pricing, inventory, customer accounts/invoices, reports and more * Assist outside Heiman sales team members * Work with all departments to make sure we are adhering to the highest customer service standards in our industry Website Support * Process website orders, create purchase orders, create part numbers, ensure website pricing is accurate * Help answer website live chats and assist customer with their questions * Review purchase orders for accuracy and enter tracking information for website orders * Provide order replacement suggestions or upsell opportunities when necessary * Other duties assigned Qualifications: * High school Diploma or equivalent required. Associates or Bachelor's degree in related field preferred * 3-5 years' proven customer service leadership experience preferred * Self-starter with good time management and organizational skills * Excellent communication skills, including verbal, written and listening skills * A team-player, working together with internal and external customers, providing insight when needed and able to be flexible when goals or outcomes differ * Detail oriented, professional attitude, reliable * Proficient with Microsoft Office applications and basic office equipment. Strong skills in Excel preferred Experience with SalesForce a plus. * hc130655