Now Hiring - Northwest Christian Schools, Inc - Retail/Sales Floor Supervisor in Spokane, WA

Full description of the position

Overview: The Retail/Sales Floor Supervisor is responsible for ensuring exceptional customer service and a positive shopping experience for our customers. This position oversees front-of-house activities including greeting and registers, supervising front-of-house associates, and driving sales with appealing displays and signage. General * Accountable for the daily operation of the sales floor, enforcement of cash controls and accuracy of cash register receipts. * Ensure that proper attention is given to sales floor appearance to keep it clean and organized. * Work with the production team to rotate merchandise (seasonal and old) and update prices according to markdown schedule and regularly communicate with Production Supervisor regarding overstock or available shelf space. * Coordinate the cleaning and stocking of shelves and clothing racks as necessary and ensure merchandise is returned to the sales floor in a timely manner. * Support store sales performance through appropriate and engaging displays and signage that promote sales and seasonal items. * Confirm that register and sales floor supplies are stocked and communicate any purchasing needs to the General Manager. * Handle security and loss issues as they occur. * Perform opening and closing procedures for the store when scheduled on open and close shifts. * Ability to step in for other supervisors when they are off duty. * Other duties as assigned. Team Management * Attend department, organization and other meetings or training as required. * Support General Manager in interviews for department employees. * Supervise, train, coach, and evaluate front of house employees, including greeters, cashiers and sales floor associates. * Discuss all employee issues with General Manager. Develop and implement corrective action plans when needed. * Complete annual reviews for front-of-house employees. Volunteer Management: * Manage the full lifecycle of all volunteers including intake, training, coaching, and offboarding. * Field any questions or inquiries from the community about volunteer positions. * Report any concerns to the General Manager. Safety and Compliance: * Ensure the retail floor and entrance areas are kept neat, clean and free of safety hazards and report maintenance issues to the General Manager. * Ensure safety procedures are understood and followed by all employees. * Investigate and document any workplace incidents or accidents and assist in developing corrective actions to prevent recurrence. Customer Service: * Ensure outstanding customer service in all customer interactions and assist with questions or requests they may have. * Address customer complaints and work to resolve them in a courteous manner following policy. * Report customer complaints, issues, or general observations to General Manager, including the resolution. Qualifications: Experience: * Supervisory experience in a retail or donation environment. (Required) * Knowledge of cashiering procedures and cash controls. (Preferred) Skills: * Ability to delegate and organize. * Excellent communication skills. * Ability to make decisions and problem solve when issues arise. * Must be able to multi-task. Physical Expectations: * Must be able to lift 50 pounds. * Must be able to stand/walk for entire shift. * Must be able to climb a ladder and stack boxes on shelves. Benefits and Work Schedule: Compensation Range: $18.00-$20.00 per hour DOE Average weekly hours: 40 hours/week, schedule will include weekends Benefits: Eligible for benefits including medical, dental, and vision. Eligible for tuition discount Time Off: Paid time off including personal, vacation and holidays Job Type: Full-time Pay: $18.00 - $20.00 per hour Benefits: * Dental insurance * Employee discount * Health insurance * Paid time off * Tuition reimbursement * Vision insurance Shift: * 8 hour shift Work Location: In person