Now Hiring - Allied International - Customer Service Order Entry Associate in Valencia, CA

Full description of the position

Customer Service Representative Responsibilities Order Entry * Processing orders to be entered * Entering standard purchase orders (multiple lines, adhere to special instructions, check for pricing, qty, and item problems) * Cancelling orders * Processing direct import orders * Processing product samples * Pushing RUSH orders through Oracle * Creating new purchase orders * Fixing EDI errors (incorrect ship to locations, pricing, items, etc.) * Setting up new customers * Setting up new EDI customers * Entering all changes to customer history and pricing * Updating customer status * Creating & updating price lists * Setting up new customer SKU's * Setting up new customer discounts * Scheduling and booking EDI orders * Releasing all orders on hold individually * Regulating backordered inventory on orders * Processing and maintenance future ship orders/orders awaiting product Customer Service * Tracking backorders * Handling discrepancies on purchase orders * Handling all routing requests * Managing inventory for our customers future purchase orders * Sending out advance ship notices * Tracking shipment progress * Scheduling and tracking all orders with future ship dates * Answering customer service calls * Confirming orders email * Processing credit card transactions and disputes * Emailing sales representatives, employees and customers regarding problems on purchase orders Characteristics * Detail Oriented * Organized * Procedure oriented * Personable on Phone * Team oriented Qualifications * Knowledge of Oracle a plus * Knowledge of EDI a plus * Distribution company experience a plus * Windows and Office proficient * Ability to work extended hours' * 'Work Location: * One location Job Type: Full-time Pay: From $25.00 per hour Benefits: * 401(k) * Dental insurance * Employee discount * Flexible schedule * Flexible spending account * Health insurance * Health savings account * Life insurance * Paid time off * Vision insurance Schedule: * 8 hour shift Education: * Associate (Preferred) Experience: * Customer Service: 2 years (Required) Location: * Valencia, CA (Preferred) Ability to Commute: * Valencia, CA (Required) Ability to Relocate: * Valencia, CA: Relocate before starting work (Required) Work Location: In person