Now Hiring - Arkansas REALTORS Association - Member Experience Guide in Little Rock, AR

Full description of the position

POSITION SUMMARY: The Member Experience Guide is a vital member of the ARA team and is responsible for assuring superior customer service to all association members and successful operations of the ARA front office. This position performs a wide variety of administrative support functions with minimum guidance, frequently in a confidential manner. Successful candidate will act as a central point of contact for all association members and therefore will play a primary role in promoting a professional image and reputation. ESSENTIAL FUNCTIONS:

• Greets walk-in customers, identifies need, and if applicable, directs to appropriate personnel
• Answers phone, assists members with questions, aids in problem solving, and addresses concerns promptly and effectively
• Participates in all staff meetings and development opportunities
• Assists with other duties as assigned by the CEO
• Assists member boards with membership issues when necessary
• Coordinates member initiatives and ensures proper dissemination of materials
• Assists in maintaining an accurate member database and promptly records all additions, changes, and deletions
• Inputs new members into the database system(s) and develops regular and ad hoc reports for CEO review
• Keeps members' information current in membership database and M1 systems
• Assists with general membership functions
• Assists with special events
• Ensures the CEO is informed of any problem with the system or membership
• Assists communications team in developing and implementing member communications
• Assists staff responsible for professional development, risk reduction, legislative, and public relations areas QUALIFICATIONS:
• 3 years related experience is preferred
• Excellent written and verbal communication skills
• Exceptional listening skills and patience
• Extensive knowledge of all Microsoft Office applications
• Ability to multi-task and successfully problem solve to naturally project a positive, energetic, and professional image WORK ENVIRONMENT AND PHYSICAL DEMANDS:
• Ability to walk, stand, and sit (including on the floor) for long periods of time.
• Must be able to lift and carry supplies weighing up to 20 pounds.
• Ability to stand or sit while maintaining alertness for several hours at a time.
• Position may require bending, leaning, kneeling, and walking.
• Ability to speak concisely and effectively communicate.
• Visual and auditory ability to respond to critical situations and physical ability to act swiftly in an emergency.
• Ability to view/enter data for long periods of time. Job Types: Full-time, Temporary Pay: $18.05 - $20.00 per hour Expected hours: No less than 40 per week

Benefits

:

• Dental insurance
• Health insurance
• Paid time off Shift:
• 8 hour shift
• Day shift Ability to Commute:
• Little Rock, AR 72211 (Required) Ability to Relocate:
• Little Rock, AR 72211: Relocate before starting work (Required) Work Location: In person