Now Hiring - Arkansas REALTORS Association - Member Experience Guide in Little Rock, AR

Full description of the position

POSITION SUMMARY: The Member Experience Guide is a vital member of the ARA team and is responsible for assuring superior customer service to all association members and successful operations of the ARA front office. This position performs a wide variety of administrative support functions with minimum guidance, frequently in a confidential manner. Successful candidate will act as a central point of contact for all association members and therefore will play a primary role in promoting a professional image and reputation. ESSENTIAL FUNCTIONS: * Greets walk-in customers, identifies need, and if applicable, directs to appropriate personnel * Answers phone, assists members with questions, aids in problem solving, and addresses concerns promptly and effectively * Participates in all staff meetings and development opportunities * Assists with other duties as assigned by the CEO * Assists member boards with membership issues when necessary * Coordinates member initiatives and ensures proper dissemination of materials * Assists in maintaining an accurate member database and promptly records all additions, changes, and deletions * Inputs new members into the database system(s) and develops regular and ad hoc reports for CEO review * Keeps members' information current in membership database and M1 systems * Assists with general membership functions * Assists with special events * Ensures the CEO is informed of any problem with the system or membership * Assists communications team in developing and implementing member communications * Assists staff responsible for professional development, risk reduction, legislative, and public relations areas QUALIFICATIONS: * 3 years related experience is preferred * Excellent written and verbal communication skills * Exceptional listening skills and patience * Extensive knowledge of all Microsoft Office applications * Ability to multi-task and successfully problem solve to naturally project a positive, energetic, and professional image WORK ENVIRONMENT AND PHYSICAL DEMANDS: * Ability to walk, stand, and sit (including on the floor) for long periods of time. * Must be able to lift and carry supplies weighing up to 20 pounds. * Ability to stand or sit while maintaining alertness for several hours at a time. * Position may require bending, leaning, kneeling, and walking. * Ability to speak concisely and effectively communicate. * Visual and auditory ability to respond to critical situations and physical ability to act swiftly in an emergency. * Ability to view/enter data for long periods of time. Job Types: Full-time, Temporary Pay: $18.05 - $20.00 per hour Expected hours: No less than 40 per week Benefits: * Dental insurance * Health insurance * Paid time off Shift: * 8 hour shift * Day shift Ability to Commute: * Little Rock, AR 72211 (Required) Ability to Relocate: * Little Rock, AR 72211: Relocate before starting work (Required) Work Location: In person