Now Hiring - It Consulting Services Inc - Professional Services BDM- Account Manager in Dallas, TX

Full description of the position

Job ID: JDPTS0060 Posted on: 2022-01-25 Status: Active About Us We are PTS Consulting Services, an energetic forward-looking company that takes pride in partnering with our customers by providing holistic solutions around Process, Technology and Services. PTS Consulting Services has grown a lot over the past few years, expanding our reach and customer base all around the globe. We are headquartered in Naperville, IL and have presence in Costa Rica, Australia, Canada, and India. We are proud to work with Fortune 500 clients from diverse industries such as IT, Healthcare, Banking, Retail, Telecom, Human Resources, Engineering, Light Industrial, Finance, Call Center, Clerical, Customer Service, Aviation, Media & Entertainment, and Professional Services. At PTS Consulting Services, it is believed that success is a derivative of Quality. To ensure the best outcome from each engagement with our clients, we create a holistic partnership focused on the strategy, execution, and overall outcome quality. It's an exciting time to work here at PTS Consulting, as the company is on a verge of major growth. We value our clients, and more importantly we value, retain, and grow our employees through a strong employee engagement culture. Come Join Us!! Position Details: Job Category: BDM, Department/Group: Business Development Location: Dallas, Texas, United States, North America Benefits: Travel Required: Yes, Salary: $ 100k, Position Type: Full-time, Will Train Applicant(s): No Role and Responsibilities: At PTS , our client relationships are our top priority. We're looking for a dedicated and personable account manager to maintain our clients' accounts and serve as our main point of contact. This position offers all 401k benefits, attractive commission, and bonus. Our ideal candidate will have a passion for helping others and a drive to provide exceptional customer service. Applicants should also be comfortable working with spreadsheets, audits, and other organizational software. If this sounds like you, apply today and help us build meaningful, long-lasting relationships that move our business forward! This position offered 401k benefits, commission, and bonuses. Objectives of this Role * Act as the main point of contact in all matters relating to client concerns and needs * Build and strengthen client relationships to achieve long-term partnerships * Maintain accurate client records, keeping track of any contract updates and renewals * Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met * Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients * Identify and research potential clients * Develop and maintain client relationships * Coordinate with sales teams to develop mutually beneficial proposals * Negotiate contract terms with clients and communicate with stakeholders * Monitor project teams to ensure contracts are executed as agreed * Gather useful information from customer and competitor data * Make and give presentations to prospective clients and internal executives Daily and Weekly Responsibilities * Take inquiries and requests from customers and address their needs * Stay on top of accounts, making sure they're receiving services that are within their budget and meeting their needs * Meet regularly with other members of the team to discuss progress and find new ways to improve business * Generate progress reports to give to clients and higher-ups within the organization * Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly Qualifications and Education Requirements: * Internship or professional experience in a sales or customer service role * Ability to multitask and juggle several responsibilities simultaneously * Strong written and verbal communication skills * Good attention to detail and organizational skills Preferred Skills: * Proven track record of meeting or exceeding quotas and receiving positive customer feedback * Proficiency with common customer success and customer relationship management software, such as Gainsight and Salesforce * Professional certification (e.g. from the Strategic Account Management Association) Additional Notes: