Now Hiring - Monmouth Cyber - Professional Services Junior Account Manager in Shrewsbury, NJ

Full description of the position

We are a fast-growing Managed Service Provider (MSP) specializing in delivering outstanding IT support, cybersecurity, and cloud solutions to businesses of all sizes. Our mission is to act as a true partner to our clients. Helping them thrive with technology. We are seeking a motivated Junior Account Manager to work directly under a Senior Account Manager for hands-on mentorship and career development. This is a rare opportunity to grow into a full Account Manager role over time. Key Responsibilities * Serve as a primary support contact for assigned client accounts under the guidance of a senior mentor. * Own and manage day-to-day client communications, including proactive check-ins, follow-ups, and service coordination. * Provide clients with regular project updates in coordination with internal technical and project teams. * Prepare all required materials, data, and documentation for Technology Business Reviews (TBRs) and attend all TBR meetings. * Build and maintain strong, trusted relationships with client contacts at all levels. * Coordinate with internal technical teams to ensure client needs are met with excellence. * Monitor client satisfaction through regular check-ins and proactive communication. * Assist with quoting, proposal preparation, renewals, and cross-selling of IT services and products. * Identify upsell and service improvement opportunities during client interactions. * Maintain accurate account information in our CRM and documentation systems. * Stay informed about new technologies and services that benefit client success. * Handle minor service escalations professionally and route complex issues appropriately. * Participate in training, certifications, and professional development programs. Qualifications * 1-3 years of experience in a client-facing, service, sales support, or account management role. * Exposure to or interest in IT, MSP services, cloud services, or cybersecurity (strong plus). * Exceptional communication skills (written and verbal). * Highly organized with excellent time management and follow-up discipline. * Proficient with CRM tools. * Strong problem-solving skills and ability to think on your feet. * Presents a professional, well-groomed appearance appropriate for client-facing interactions. * Eagerness to learn, be coached, and take on increasing responsibility. * Comfortable working in a fast-paced environment with competing priorities. * Bachelor's Degree preferred, or equivalent professional experience. What We Offer * Direct 1-on-1 mentorship with growth opportunity into an Account Manager role. * Competitive salary with performance bonuses. * Health benefits. * Certification and professional development support. * Collaborative, fast-paced, technology-driven team environment. * Opportunities to work with diverse clients across industries. Ideal Candidate Attributes * Hungry to grow, not just "do a job." * Takes ownership of client relationships. * Quick learner who thrives on new challenges. * Detail-oriented without losing sight of the big picture. * Professional, positive, and approachable demeanor. * Maintains a clean, professional appearance and is well-kept. * Self-motivated and takes pride in representing the company well. Ready to Launch Your Career? If you are passionate about technology, love working with people, and are looking for a company where you can grow, we want to hear from you! Job Type: Full-time Pay: $45,015.00 - $51,652.00 per year Benefits: * Health insurance * Paid time off Schedule: * 8 hour shift * Monday to Friday Supplemental Pay: * Bonus opportunities * Performance bonus Application Question(s): * In your own words, please describe why you believe you're a strong fit for this Junior Account Manager role, including how your skills, attitude, and career goals align with working at a fast-paced MSP. Ability to Commute: * Shrewsbury, NJ 07702 (Required) Work Location: In person