Now Hiring - Apparel Company - Customer Service Representative in Baton Rouge, LA

Full description of the position

Customer Service Representative This position needs to be filled immediately. We are seeking a friendly Customer Service Representative with excellent problem solving skills to join our team! In this role, you will perform a range of support services from answering customer questions and resolving issues to providing information about our products and services to processing orders and returns. As a company liaison and the most frequent point of contact with our customers, your strong performance is key to driving company success! You will work closely with a small and dedicated team. We are looking for someone who is organized and detail-oriented. This position is perfect for a recent college graduate. There is tremendous room for growth! RASCO is a safety apparel company that was founded in 1988. Over our more than three decades in business we have grown from a small family company to an international organization with operations and customers around the globe. We are passionate about making high quality, high performing apparel that keeps workers safe at an affordable price. Job Responsibilities: * Promptly respond to inbound queries via phone, email and other channels * Find solutions to customer issues, working with colleagues and managers as needed * Escalating issues to managers as appropriate * Keeping up to date with current company products, services and prices * Entering customer orders/processing return requests * Maintaining a positive, helpful and cooperative attitude at all times * Identifying common customer issues and offering suggested solutions for improvement * Sharing customer feedback * Provide training to new customer service team members * Communicate with various business and sales team members * Miscellaneous administrative duties such as ordering and maintaining office supplies Qualifications: * High school diploma or GED required * Bachelor's Degree or equivalent experience preferred * Previous experience in customer service or office administration preferred * Experience using help desk software and/or CRM software helpful * Ability to maintain calm and professional attitude under pressure * Ability to prioritize and multitask * Excellent written and verbal communication skills * Strong attention to detail * Strong organizational skills * Flexibility to work irregular hours, when required * Excellent references required * Must have a valid drivers license Job Type: Full-time Pay: $14.00 - $18.00 per hour Benefits: * 401(k) * Paid time off Schedule: * Monday to Friday Education: * High school or equivalent (Preferred) Experience: * Customer Service: 1 year (Preferred) Work Location: In person