Now Hiring - West Houston Electric - Sales-Oriented CSR (Must have CSR Experience at an Electrical, HVAC, or Plumbing company) in Katy, TX

Full description of the position

Company Overview Founded in 1991, West Houston Electric is built on over three decades of craftsmanship, mentorship, and trust. We've powered everything from presidential estates to everyday homes, always holding ourselves to a higher standard--one where precision, performance, and people come first. We don't just fix problems; we future-proof homes with safety, transparency, and unmatched expertise. Summary Please note:Experience in the trades (electrical, HVAC , plumbing) required) We are seeking a Customer Service Representative to join our team with a strong Sales background, who is ready to start NOW. The ideal candidate should possess excellent communication skills and be proficient in English, with proficiency in Spanish being a plus but not required. If you have a passion for customer service and enjoy assisting customers, we would love to hear from you. Goal: Converting calls and leads to appointments accurately and efficiently. Responsibilities: - Provide exceptional customer service via phone, email, and chat (online platforms) - Handle and assist with resolving customer concerns and complaints - Assist customers with inquiries, concerns, and service information - Conduct outbound calls to ensure client satisfaction after service appointments - Perform data entry tasks accurately and in a timely manner and update customers' information in the company's database -Assist dispatch with notifying clients of any schedule changes -Assist with administrative duties as assigned -Attend and participate in company's training meetings Requirements: - Previous experience in customer service or a related field is preferred - Strong communication skills to effectively interact with customers - Ability to analyze customer needs and provide appropriate solutions - Proficiency in English; fluency in Spanish is a plus - Multilingual abilities are advantageous - Basic sales skills to promote products or services Comprehensive Benefits Package: * Health Insurance: You're fully covered with health insurance, paid by us, starting 90 days after employment. * Retirement Savings: Benefit from our SIMPLE IRA, with a 3% employer match, available six months after employment. * Holidays: Enjoy 6 paid holidays annually, starting 90 days after employment. * Vacation: After 90 days of employment- start with 40 hours of paid vacation, increasing over time--80 hours at 24 months, 120 hours at 60 months, and 160 hours at 120 months. * Birthday Off: Enjoy a paid day off on your birthday, starting 90 days after employment. * Training: Enhance your career with Sales and Skills Training, industry tech academies, and continuous professional and personal development coaching, all valued at approximately $5,000 annually. If you are passionate about helping others and want to be part of a dedicated team at West Houston Electric, we invite you to apply today! Job Type: Full-time Pay: From $19.25 per hour Expected hours: No less than 40 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Shift: * Day shift * Morning shift Application Question(s): * We are a non-smoking company, is this doable for you? Experience: * Trades (Electrical, HVAC, Plumbing): 2 years (Required) Shift availability: * Day Shift (Required) Ability to Commute: * Katy, TX 77450 (Required) Ability to Relocate: * Katy, TX 77450: Relocate before starting work (Preferred) Work Location: In person