Now Hiring - Confidential - Customer Service Representative in Tarrytown, NY

Full description of the position

SUMMARY A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. * Build sustainable relationships and trust with customer accounts through open and interactive communication * Manage incoming calls and emails from designated customer accounts * Identify and assess customers' needs to achieve satisfaction * Process customer inquiries including quotes, orders, RMAs, complaints using Epicor ERP system * Respond promptly to customers with accurate, valid and complete information regarding order status, delivery, changes and all related matters by using Epicor ERP system * Work together with sales, engineering and production to resolve customer complaints and assist in providing appropriate solutions and alternatives. * Maintain customer and contact records in CRM system. * Follow communication procedures, guidelines and policies QUALIFICATIONS * High School Diploma * College Degree Preferred * 1-2 years in Customer Service or Sales Support role * Familiarity with CRM systems and practices * Proficient in Microsoft Office PROFESSIONAL SKILLS * Strong interpersonal communication skills, both written and verbal. * Strong organizational skills * Flexible and self-motivated * Ability to multi-task, prioritize and manage time effectively * Eagerness to satisfy the customer We offer a generous compensation package, which includes: Hourly rate will commensurate with experience, Health Insurance, Vision, Dental, 401k, Vacation & Sick/Personal Day, Life insurance Job Type: Full-time Pay: $20.00 - $25.00 per hour Expected hours: 8 per week Benefits: * 401(k) * Dental insurance * Health insurance * On-the-job training * Paid time off * Parental leave * Vision insurance Shift: * 8 hour shift * Day shift Work Location: In person