Now Hiring - Hunter's Truck Sales & Service, Inc. - Dealer Technical Manager (Western Region) in Pittsburgh, PA

Full description of the position

Join the Hunter Truck Family - Now Hiring a Dealer Technical Manager (Western). Are you looking for a career with a company that values integrity, teamwork, and exceptional service? Hunter Truck is growing, and we want YOU to be part of our team! As a family-owned, authorized Peterbilt dealer since 1938, Hunter Truck has built a reputation for reliability, quality service, and strong customer relationships. With locations across Pennsylvania, New York, New Jersey, and West Virginia, we continue to provide top-tier trucking solutions and personalized service. We're searching for an energetic and customer-focused Parts Counterperson to join our Butler, PA branch. If you're passionate about trucks, enjoy working with people, and want to be part of a team that supports your success, this is the opportunity for you! Why Choose Hunter Truck? Competitive Pay & Incentive Plans Comprehensive Benefits - Medical, Dental, Vision, Life & Disability Insurance 401(k) Retirement Investments Paid Training & Career Growth Opportunities Employee Referral Bonuses Job at a Glance: Location: Can be located at any of the following Hunter Truck branch locations: Butler, Eau Claire, or Pittsburgh Schedule: Full-time, Monday-Friday, 8:00 AM - 4:30 PM SUMMARY This role manages cross communication between OEMs and Technicians focusing on hard-to-diagnose technical cases, reporting emerging issues, coaching technicians, improving labor recovery and shop throughput, and providing technical support for all departments throughout the dealership. * ESSENTIAL DUTIES* include the following. Other duties may be assigned. * Managing hard to diagnose issues throughout the dealer group providing technicians guidance while monitoring support cases * Manage communication with Peterbilt Field Service * Providing technical support to Parts, Sales, Service - which includes issues encountered with diagnostic software * Implement and maintain accurate dealer group communication relating to technical topics including, but not limited to, emerging issues and field resolutions * Warranty Support - * Reinforce the service team and technicians the importance of following all warranty procedures, i.e. saving parts, receiving authorizations from manufacturers, etc. * Complete non-time worksheets for diagnostic and work performed by both the DTM and technicians. * Work closely with Warranty Central to maximize labor recovery on warranty repairs. * Provide goodwill support for key customers * Provide technical support for key customers regarding diagnostic tools * Report emerging issues and technician training needs to the training department * When DTM responsibilities are fulfilled, DTM will continue to contribute and support their home service department keeping their skills relevant. * EDUCATION and/or EXPERIENCE (REQUIREMENTS SET BY PETERBILT DTM PROGRAM) * 7+ years Peterbilt Tech * 5+ years MX Tech * Training * Level ENG-200 * ENG-300 Online Courses Completed * Equal to or Greater than ELEC-201 * ASE Certifications * CANNOT be Asst. Service Manager or Above * Good Communications Skills * Supervisory Role/Experience (Foreman/Lead Tech/Level 4 Tech) * Cummins and other Vendor Certifications * TRAVEL REQUIREMENT * Up to 50% of travel required, combined of local and overnights. * QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. * CERTIFICATES, LICENSES, REGISTRATIONS Valid CDL Driver's License required; must meet company insurability standards EOE