Now Hiring - #1 COCHRAN BUICK GMC MONROEVILLE - Business Development Center Representative in Monroeville, PA

Full description of the position

Description: As a Business Development Center Representative, you will Monitor and respond to internet leads and phone traffic while maintaining high levels of performance related to message response times and scheduling of service appointments. You are one the first points of contact with our customers and will be well-versed in following script, call tracking, data entry of customer information, needs assessment, objection handling and appointment conversions. 1 Cochran is the leading automotive retailer in the tri-state area. Yet one of our greatest assets isn't our size or our multi-million-dollar inventory. Our greatest asset and driving force behind our success is our 1900 plus team members. We have been recognized as one of Pittsburgh's top workplaces for 14 years running! As a member of our team, you will join an award-winning workplace where people and innovation thrive. We are obsessive about learning and development - at every mile marker of your career. We are one team bound by one set of values, with one overarching vision: to move our customers, our team members, and our communities in the most moving ways possible. If you're ready to make your move, steer your career here and join our talented team of thinkers, doers, dreamers, and disrupters. COME JOIN OUR WINNING TEAM! What We Offer * Full complement of health insurance benefits * Paid Time Off in first year of employment * Paid Holidays * Paid Parental Leave * 401(k) with Company match * Company-paid short-term disability and workers' compensation * Company-paid term life insurance * Competitive Pay Plan Responsibilities * Monitor and respond to internet leads and phone traffic via computer and phone * Initiate a high volume of outbound calls to existing and prospective customers * Maintain a high level of performance related to message response times and schedule of sales appointments * Coordinate sales appointment activities with showroom sales personnel * Actively and carefully manage an inventory of internet sales leads via a disciplined follow-up process * Execute outbound call campaigns to develop new business * Ensuring accurate and appropriate protocol is followed with each call by following script, call tracking, data entry of customer information, needs assessment, objection handling and appointment conversions. * We welcome always replies in strict confidence. Qualified applicants should email a work history or resume to our attention. #1 Cochran - ONE Great Place to Grow Your Career! Requirements: * Positive Team Member Relations * Ability to stay calm under pressure * Oral, Written and Technical Communication Skills * Superior Customer Relation/Service Skills * Diplomacy * Professionalism * Organization and Time Management * Attention to Detail * Comfortable with computer and internet * Dependable