Now Hiring - Natural Auto Products - Customer Service and Sales Specialist - Join Our Team at Natural Auto Products (CocoMats.com) in Fort Mill, SC

Full description of the position

Customer Service & Sales Specialist - Join Our Team at Natural Auto Products [please apply online] Location : Indian Land, South Carolina, United States (On-site) Company : Natural Auto Products [please apply online] Are you passionate about delivering exceptional customer service and eager to grow your sales skills? Natural Auto Products [please apply online] a leader in crafting high-quality, sustainable, hand-made car floor mats, is looking for an experienced Customer Service & Sales Specialist to join our dynamic team. With over 25 years of dedication to quality, we pride ourselves on providing outstanding products and customer satisfaction. As a key team member, you'll play a crucial role in ensuring our customers have the best experience with every interaction, while helping drive business growth through a customer-focused sales approach. Key Responsibilities: * Customer Interaction : Maintain an upbeat, professional, and empathetic demeanor in all customer interactions, including wholesale accounts. * Communication : Respond promptly and effectively to customer inquiries via phone, email, and voicemail. * Order Management : Process new orders, update existing ones, and ensure smooth communication with relevant teams. * Customization : Assist customers in selecting and customizing their mats, ensuring all specifications are met. * Sales Engagement : Identify and pursue sales opportunities with existing customers and potential companies, aiming to drive additional orders and revenue. * Problem Solving : Address and resolve any customer concerns efficiently, aiming for long-term satisfaction. * Local Support : Occasionally assist walk-in customers at our facility. Requirements: * Personality : Upbeat, driven, self-motivated, and passionate about providing excellent customer service. * Availability : Must be available to work Monday-Friday, 9 AM - 5 PM, on-site in Indian Land, SC. * Communication Skills : Strong written and verbal communication skills. * Sales Experience : Prior sales experience is preferred. * Tech Savvy : Proficiency with basic computer applications (Excel, Microsoft Office, Outlook). * Multitasking : Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. * Organization : Strong attention to detail and excellent organizational skills. * Teamwork : Ability to collaborate effectively with team members while also working independently. * Physical Capability : Ability to lift 25 pounds when needed (occasionally required). * Commitment to Learning : Enthusiasm for professional growth and opportunities within the company. * Education : Bachelor's degree in Business, Communications, or a related field (preferred, but not required). Hours: * Full Time (On-Site) * Monday - Friday, 9 AM - 5 PM Compensation: * Base Salary : Competitive hourly wage, based on experience (Range: $18 - $23 per hour). Additional Benefits : * 2 weeks of paid vacation. * All UPS holidays off. Why Join Us? By joining CocoMats, you'll become part of a team that values quality, innovation, and customer care. We offer a supportive and collaborative work environment where your contributions are valued. If you are eager to make a difference, grow your sales abilities, and deliver top-tier service, we would love to hear from you. Apply today to help us continue our legacy of excellence and customer satisfaction! Job Type: Full-time Pay: $20.00 - $23.00 per hour Expected hours: 40 per week Benefits: * Employee discount * Paid time off Schedule: * 8 hour shift * Day shift * Monday to Friday Application Question(s): * Are you willing to take a drug test, in accordance with local law/regulations? Ability to Commute: * Fort Mill, SC 29707 (Required) Work Location: In person