Now Hiring - Firecode Safety Equipment, Inc. - Customer Service Representative in Sacramento, CA

Full description of the position

Job Title: Customer Service Representative About us: Firecode Safety Equipment is a family-owned and independent local business that has been proudly serving the Sacramento region since 1982. We are one of Northern California's largest fire and safety equipment firms, and we have a relaxed yet productive work environment. *This position is performed from the office in Sacramento - in person. The hourly pay range for this position is $18.00 to $25.00, depending on education and previous experience. Please read the qualifications before applying for this position. Position Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will have exceptional communication skills, be detail-oriented, and have the ability to work in a fast-paced environment. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers via phone, email, and in person. Qualifications: * Associate's degree or higher in business, related field, or equivalent experience. * Minimum two years office-related customer service experience. * Previous call center experience preferred. * Problem-solving skills in an up-tempo environment. * Professional attitude and communication skills. * Work experience in an intense production or sales environment. * Comfortable handling large incoming/outgoing call volume. * Due to current client contracts, all candidates must pass drug screening and clear criminal background checks. Responsibilities: * Be the primary point of contact and build long-term relationships. * Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis. * Develop a trusted advisory relationship with key accounts. * Conduct daily scheduling calls. * Liaise between the customer and our team of technicians. * Update job knowledge by participating in educational opportunities; asking questions and solidifying your understanding of our industry. * Enhance the department and organization's reputation by accepting ownership for accomplishing new and different requests. * Responsible for spending some time on sales to integrate new clients and developing existing client relationships. * Ensure that your customers' invoices are communicated and received in the most effective way. * Monitor, analyze, and make decisions on customers' usage of our services. Benefits: Firecode Safety Equipment, Inc. offers competitive compensation and an outstanding benefits package, including medical, dental, vision, life insurance, and IRA retirement plan. To Apply: If you meet the qualifications, are passionate about delivering exceptional customer service and are looking for an exciting opportunity to join a growing company, please submit your resume, (cover letter preferred). We are an Equal Opportunity/Affirmative Action/Drug Testing employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability, or any other federal, state, or local protected class. Job Type: Full-time Pay: $18.00 - $25.00 per hour Expected hours: 40 per week Benefits: * 401(k) * Dental insurance * Flexible schedule * Health insurance * On-the-job training * Paid time off * Vision insurance Shift: * 8 hour shift * Day shift Application Question(s): * What is your longest tenure (in years) with a single employer? Experience: * Customer Service on the phone: 2 years (Preferred) Ability to Relocate: * Sacramento, CA: Relocate before starting work (Required) Work Location: In person