Now Hiring - First Continental Mortgage, Ltd. - Customer Service/Sales Representative - Insurance in Houston, TX

Full description of the position

Aurora Insurance Services, a division of First Continental Mortgage, primarily focuses on writing home, auto, and life insurance with a strong emphasis on home insurance through our affiliate mortgage companies and their respective home builders. We are seeking an experienced Customer Service Representative who thrives at multitasking in a high-volume setting for our Houston office. This role can be remote or partially remote for a well-qualified candidate. Key Responsibilities * Assist with client policies and marketing/email campaigns. * Respond to requests/leads via phone or email in a prompt and professional manner. * Transacting policy changes. * Customer acquisition by building a strong rapport with current and prospective clients. * Provide quotes as requested. * Cross-selling. * Policy renewal offerings. * Request missing and/or required information from client by phone, via email, or letter. * Other duties as assigned. Requirements * Excellent communication and interpersonal skills, including phone etiquette. * Adept at time management and multitasking. * Skillful in Microsoft Office including Microsoft Word, Outlook, and Excel. * Knowledge of the EZLynx is preferred but not required. * Applicants with strong management skills can potentially grow into a future managerial position as the company grows. * Must be General Lines Licensed. What Aurora Offers We offer a competitive compensation package including base salary, where you will be rewarded for your performance and recognized for delivering a high level of customer service. Other benefits include: * Medical, Dental, and Vision * FSA, Life, Supplemental Life, Supplemental Insurance * 401(k) * Vacation and Sick Time