Now Hiring - The Bar Method Media, Inc. - Professional Services Front Desk / Sales Staff Job Description in Round Rock, TX

Full description of the position

As a leader in the barre-based fitness world,The Bar Method _has been transforming communities in our luxurious studios since 2001. Our Method is rooted in kinesiology and anatomy, backed by physical therapists, and continues to disrupt the industry. Our class variety delivers the results today 's fitness enthusiast craves - both in-studio and online. Our best-in- class instructors guide all ages, all body types, and all abilities. For two decades, The Bar Method has been building stronger bodies with challenging barre workouts that infuse power into every movement. Join our dynamic team and contribute to our success while helping others achieve their health and fitness goals. _ Job Overview As a Front Desk / Sales Associate at The Bar Method, your primary responsibilities will be to drive membership and sales, along with greeting and assisting clients. You will also engage with prospective clients and guests, provide excellent customer service, and assist them in finding the right membership or class package to meet their needs. As the first point of contact for members and guests, your role is crucial in helping maintain a positive and motivating environment for members. This position requires strong interpersonal skills, attention to detail, and a passion for promoting a healthy lifestyle. Key Responsibilities: * Actively promote and sell studio memberships, packages, and retail to existing and prospective clients. * Utilize consultative sales techniques to showcase the benefits of joining the studio and achieving fitness goals. * Work with manager to meet or exceed monthly sales goals and key performance indicators (KPIs) and actively provide feedback and seek opportunities for improvement. * Process payments through POS systems and ensure all financial transactions are recorded accurately. Lead Generation: * Follow the manager's guidance to identify and pursue potential leads through various channels, including online platforms, referrals, community outreach and events. * Maintain an online database and follow up with leads to convert them into members. Studio Operations: * Collaborate with manager and other team members to ensure smooth operations, delightful client experience, and a positive studio environment/community. * Perform administrative tasks including but not limited to, answering phones, scheduling classes, managing memberships, processing payments, checking clients in for their classes and following up with leads, helping keep the studio clean and safe. Customer Service: * Provide exceptional customer service by assisting clients with inquiries, providing information about studio offerings, and addressing any concerns or issues promptly and professionally. * Create a welcoming and inclusive environment for both new and existing members. Product Knowledge: * Develop an understanding of the different class formats and effectively communicate the value and benefits of each to potential clients, matching their needs and goals with appropriate solutions. Team Collaboration: * Collaborate with fellow team members to create a supportive and cohesive work environment. * Share insights, strategies, and best practices to maximize sales and member retention. Qualifications and Skills: * High school diploma or equivalent; further education in sales, marketing or fitness-related fields is a plus. * Proven experience in sales, preferably in the fitness industry or a similar customer-oriented field. * Strong interpersonal skills, with the ability to build rapport and establish relationships with diverse individuals. * Passion for fitness and a basic understanding of different exercise modalities. * Excellent organizational skills and attention to detail to manage administrative tasks effectively. * Strong problem solving capabilities and the ability to handle client inquiries and concerns effectively. * Ability to multitask, prioritize, and handle a high volume of interactions maintaining a positive attitude. * Ability to work independently, take initiative, as well as collaborate as a part of a team. * Proficiency in using basic computer applications. * Knowledge of sales software, customer relationship management (CRM) tools a plus. * Flexibility to work on weekend mornings and some weekday evenings Benefits: * Competitive compensation. * Opportunity for growth and development within the studio. * Flexible schedule. * FREE studio Club Membership. * Supportive and inclusive team environment. Job Type: Part-time Pay: $14.00 per hour Benefits: * Flexible schedule Ability to Commute: * Round Rock, TX 78681 (Required) Ability to Relocate: * Round Rock, TX 78681: Relocate before starting work (Required) Work Location: In person