Now Hiring - ScriptSourcing LLC - Professional Services Member Advocate in Bonita Springs, FL

Full description of the position

Competitive Salary: $50,000 to $55,000 commensurate with experience, with the opportunity to earn performance-based bonuses, and a comprehensive benefits package. Job Location: Bonita Springs, FL 34134 Schedule: Monday - Friday 8:30AM -5:00PM Hybrid Role: 2 Days In-Office, 3 Days Remote Work (Candidates located outside the local area will not be considered, as this role requires in-office presence.) About the Organization Founded by CEO Gary Becker, a health insurance and risk management consultant with over 30 years of experience, ScriptSourcing is a fast-growing company with locations in Bonita Springs, FL, and Baltimore, MD. ScriptSourcing serves numerous self-funded employers, helping them mitigate prescription drug costs through innovative programs, allowing employers and employees to reduce Rx costs and risks without compromising benefits. Summary As a Member Advocate, you can drive growth with your customer service and sales expertise! You will play a crucial role in supporting and guiding our members through their healthcare journey while driving growth for our organization. This dynamic position involves daily outreach to both existing and new leads, focusing on engaging and educating members. Your ability to build relationships and effectively communicate our services will be key to success in this role. By meeting or exceeding your enrollment goals, you will have the opportunity to earn attractive incentives, rewarding your dedication to helping our members access the healthcare they need. Key Responsibilities: * Conduct daily member outreach to existing and new leads, building relationships and identifying eligible opportunities. * Qualify candidates for prescription programs through data collection. * Achieve or surpass weekly target enrollments, contributing to company growth. * Engage and educate health plan members about available products and services, advocating for their best interests. * Collaborate with pharmacy partners to coordinate prescriptions. * Complete other tasks assigned by Account Executives. * Correspond professionally with health plan members, benefit consultants, and HR executives to address inquiries and promote services. * Research and resolve complex issues, providing excellent customer service to retain and expand member base. * Support Account Executives with various tasks to drive team success. * Perform other duties as assigned by Supervisor. Qualifications: * Associate's or Bachelor's Degree in a business-related field preferred or equivalent work experience. * At least 3 years' experience in the healthcare or insurance industry preferred. * At least 3 years' customer service experience with a sales background preferred. * At least 3 years' Account Management experience preferred. * Demonstrated professional, tactful negotiation and persuasion skills to achieve objectives. * Advanced working knowledge of Microsoft products (Word, Excel, Outlook, PowerPoint, Access) or similar software applications. * Experience with Salesforce a plus. * Demonstrated presentation skills including preparation and execution. * Strong project management and organizational skills. * Excellent customer service skills, with the ability to develop sound relationships with multiple clients. * Ability to interact with vendors effectively. * Understanding of basic terminology of health and prescription insurance plans. Key Competencies: * Business Acumen. * Organizational Skills. * Communication Proficiency. * Collaboration Skills. * Customer/Client Focus. * Technical Capacity. * Excellent Customer Service Skills. Classification: Exempt Occasional evening and weekend work may be required as job duties demand. Please note that this position is classified as exempt under the Fair Labor Standards Act (FLSA), meaning it is not eligible for overtime pay. Job Location: Bonita Springs, FL 34134 Schedule: Monday - Friday, 8:30 AM - 5:00 PM Hybrid Role: In-office and remote work Supervisory Responsibility: This position has no supervisory responsibilities. Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and all forms of technology. Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Travel: The position may require occasional travel. Some travel is outside the local area and overnight. AAP/EEO Statement: ScriptSourcing provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, ScriptSourcing complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. ScriptSourcing expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Becker Benefits and ScriptSourcing employees to perform their job duties may result in discipline up to and including discharge. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. COVID-19 considerations: We are taking all necessary COVID precautions at ScriptSourcing, such as distancing, extra cleaning, and masks. Job Type: Full-time Pay: $50,000.00 - $55,000.00 per year Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance Shift: * 8 hour shift * Day shift Experience: * Sales: 3 years (Required) * Customer service: 3 years (Required) Ability to Commute: * Bonita Springs, FL 34134 (Required) Work Location: Hybrid remote in Bonita Springs, FL 34134