Now Hiring - PFS Group Inc - Account Executive in Houston, TX

Full description of the position

The Client Manager (CM) is responsible for ensuring that a client's needs are met as required in the Master Services Agreement with the client and that the internal project goals are achieved. The CM must be able to maintain composure, remain calm, and manage adverse and/or high-stress situations. The CM assists in the supervision of Project Coordinators (PC) and Liaisons. ESSENTIAL FUNCTIONS * Responding and following-up on any client issues immediately and providing communication, resolution, and feedback to the client. Initial response must be within one hour of issue being reported. Resolution may be longer, but client must be kept updated on progress. * Implement and monitor service lines to improve the accounts receivable performance for our clients and report the achievements * Responsible for communicating to the Executive Team any client-related concern or potential issue before it reaches crisis mode * Assisting the VP or Director of Client Management in developing a plan of action for client-related concerns and potential threats to minimize escalated issues. * Preparing Month End Executive Overview Reports for clients and communicating results to the client. Month-End Reports are due to the client by the 5th working day or 2 days after internal distribution. * Approving and ensuring accuracy of monthly/bi-monthly client invoices. Invoices must be approved for delivery on the 1st day of the month OR the date designated by the Executive Team. * Approving and ensuring accuracy of weekly bad debt offloads. * Maintaining and communicating issues and successes on the Customer Service Log. * Proactively identify and communicating trends to the client and internally to PFS Group teams. * Proactively identify and document achievements of the projects and report them to the internal teams at PFS Group and the client * Preparing Client Issue summaries to be sent to internal leadership weekly. These reports are due each Friday between NOON and 4PM CST. * Project Comparative Reports completed monthly by the 5th working day or 2 days after internal distribution. * Facilitating monthly/bi-weekly Operational Meetings with clients. * Facilitating monthly/bi-weekly Workgroup meetings with internal staff. * Supervising Project Coordinators and Onsite Liaisons, including support, motivation and evaluating performance. * Communicating client specific information to the Operations Team. * Completing daily project quality assurance functions including the Daily Operations Report, the Status Code Aging, the Statement Check Report and Tickler QA. * Arrive at work timely with good regular attendance in order to meet needs of coworkers, customers and clients. * Other duties as assigned. KNOWLEDGE, SKILLS, AND ABILITIES * Excellent verbal and written communication skills * Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint) * Strong mathematical and analytical skills * Strong organizational skills * Strong attention to detail * Customer service principles and practices * Confidentiality a must PERFORMANCE STANDARDS * ATB inventory over 120 days from assignment less than 3% * Meeting monthly collections goals as determined by the Executive Team * Meeting status code aging standards EDUCATION AND EXPERIENCE * At least four years in the hospital revenue cycle industry * Stable job history PREFERENCES * At least two years' management experience * Bachelor's Degree strongly preferred * CRCE, CRCP or CRCS strongly preferred (CRCS must be acquired upon hire) Benefits * Opportunities for Career Growth * Medical, Dental & Vision Insurance * Life Insurance * Short & Long Term Disability Insurance * Monthly Contests with Cash Bonuses & Fun Prizes * Profit-Sharing Program * 401(k) * Employee Education Programs through PFS University * Friendly Work Environment * DailyPay