Now Hiring - CyberStreams, Inc. - Business Development Associate in Austin, TX

Full description of the position

Cyberstreams offers 20+ years of top-tier IT services, adapting to market shifts, expanding to Austin, TX. Expert team ensures client success across diverse industries. Join us for competitive pay and benefits. Cyberstreams has a 20+ year record of providing the most reliable and professional IT services in the greater Seattle area. We started in 1999 to create web-based video training for Microsoft, pivoted into low voltage cabling, and now our focus is on delivering managed IT services. Because of our agile approach, we have successfully responded to digital transformation trends, updating our services based on changing market needs. Our recent expansion into the greater Austin, TX area opens up even more opportunity to join us. We are a team of hardworking professionals who pride ourselves in the high quality of service we deliver to our clients. Though experts in our own domain, we are not afraid to navigate ambiguity and roll up our sleeves to learn something new when needed. Our work is critical to the successful operations of a diverse portfolio of businesses, ranging from law firms, to manufacturing companies, to the Department of Defense contractors. Check out our job listings to see where you can make the most impact! We offer competitive pay and this continually expanding list of great benefits: * Medical Insurance * Dental Insurance * Vision Insurance * Life Insurance * Long Term Disability Insurance * Short Term Disability Insurance * Flexible Spending Account * Dependent Care Flexible Spending Account * 401k Plan with 5% matching * 8+ Paid Holidays * 1 Floating Paid Holiday for Birthday * Unlimited Paid Time Off * Paid Unlimited Everything Cell Phone Plan * RocketLawyer Legal Benefits * IdentityForce ID Protection, Insurance & Recovery Services * United Airlines Discounts & Amenities, Fee Waivers, Help Desk * Discount Programs: Rental Cars, 800-FLOWERS, GE Appliances * Microsoft Store employee discounts via Home Use Program * Company-sponsored and Paid Training Programs * Tuition Reimbursement for Qualified Education * Generous Maternity/Paternity Leave Options * Ability to Setup Tax-Deductible Donations to Charities via Payroll * Dry Cleaning Pick-Up & Drop-Off at Office * Earn BizX Rewards to Buy Products, Services, Dining and Travel * Company Parties Quarterly Job Description: The purpose of the Business Development Associate position is to increase the existing customer base for the company. The primary focus of the is to locate and qualify new prospects by generating interest in the company's services and products and ensuring we have at least 4 qualified SAT appointments per month. * To PERSONALLY produce and schedule a minimum of 2 "10-minute consults" per week. * To maintain 100% accuracy of the company's database. * To meticulously follow the company's sales process, which includes tracking and reporting on key metrics, updating records appropriately, following scripts, etc. Basic Functions: * To follow up on leads that have come in using the company's lead follow-up process to qualify them, classify and route them to the right person, update their information in the CRM and ultimately schedule a consult where appropriate. * To call and confirm appointments to reduce no-shows. * To assist in rescheduling clients who request to reschedule or cancel or who no-show for their appointment (consult). * To prepare and send the company's sales materials to prospects that have booked a new consult. * To update all records in the company's CRM with accurate and complete information. This will include using the dialer to record calls, keeping good records of conversations in the record itself, updating the status of leads accurately, etc. NOTE: Tracking requirements may change based on the list used, offer made, changes to the follow-up process, etc. * To use the company's database, LinkedIn and other resources to find prospects and set appointments for our sales team. * To assist in any manner possible the staffing of our events; this may include working the product table or the registration desk, customer service and assisting in the production of the event. * To be a careful understudy of the sales team and learn all products, price points and promotions so you can assist in closing sales. This will require a detailed knowledge of all products, including sponsorship projects, webinars, speaking engagements, etc. Additional Duties and Responsibilities: * To assist with traditional business development duties, ensuring opportunities are moving forward, both for existing and prospective new clients. * Assisting with quoting, following on quotes, ensure a smooth and timely handoff of closed opportunities to services. * All other duties as assigned Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Extreme attention to detail and being highly organized. In this role, making sure all fields are updated correctly in the database is critical. * Excellent project and time management skills. * Ability to work to meet deadlines, (often) under pressure. * Excellent verbal and written communication skills. * Ability to use Microsoft Excel, CRM systems and Microsoft Office. Educational/Vocational/Previous Experience Recommendations: * AA/AS, preferably in marketing or a related field. * BA/BS preferred but not required. * 2 years of sales or sales support experience selling similar offerings. Only local candidates need apply. The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.