Now Hiring - Main Line Overland - Customer Service Representative in West Chester, PA

Full description of the position

Job Overview We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance. This position focuses on all levels of customer interaction via phone, email and live chat, taking service to another level by facilitating all aspects of customer interaction with the highest standards in the industry. Your ability to communicate effectively and analyze customer needs will be essential in ensuring a positive experience. If you are passionate about helping others and possess strong problem-solving skills, we want to hear from you. You will be working with our management team, technicians, suppliers, manufacturers, and other staff to ensure Main Line Overland over-delivers for customers. Duties * Respond to customer inquiries via phone, email, or chat in a timely and professional manner. * Provide accurate information regarding products and services to assist customers. * Analyze customer issues and provide effective solutions while maintaining high levels of satisfaction. * Perform data entry tasks accurately to maintain up-to-date customer records. * Collaborate with other departments to resolve complex customer issues. * Assist in sales efforts by identifying opportunities for upselling or cross-selling products. * Maintain a thorough understanding of company policies, procedures, and product offerings. * Document all interactions with customers in the system for future reference. Requirements * Previous experience in a call center or customer support role is preferred. * Strong communication skills, both verbal and written, with the ability to engage effectively with clients. * Proficient in data entry with attention to detail. * Ability to analyze situations and provide logical solutions promptly. * A positive attitude with a commitment to delivering excellent client services. * Detail oriented and proactive * Good time management skills Beneficial Attributes: * Customer Service Experience * Off-road/Overland Enthusiast/Automotive Experience * Experience with Quickbooks Education and Experience: * Previous experience in retail, customer service, or e-commerce environments is preferred Salary & Benefits: This is a full-time, position with benefits (medical insurance, dental insurance, 401(k) etc.) Job Type: Full-time In-Person Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off Shift: * 8 hour shift Join our team today and become an integral part of our commitment to outstanding customer service! Job Type: Full-time Pay: $22.00 - $25.00 per hour Expected hours: 40 per week Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off Shift: * Day shift Ability to Commute: * West Chester, PA 19380 (Required) Ability to Relocate: * West Chester, PA 19380: Relocate before starting work (Preferred) Work Location: In person