Now Hiring - Kinequip Inc. - Customer Service in Buffalo, NY

Full description of the position

Job Summary: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and sales team and ensuring their satisfaction. The ideal candidate will thrive in a dynamic setting, possess strong communication and organizational skills, and have a passion for delivering top-notch customer service. Responsibilities: * Respond promptly and professionally to customer inquiries via phone and email, including pricing, availability, order status, and shipping or billing information * Assist customers with placing orders, processing returns, and resolving any issues or concerns * Track and communicate order progress throughout the order lifecycle, proactively resolving any issues * Collaborate with material vendors and internal teams to manage order logistics and ensure timely delivery * Collaborate with other departments to resolve complex customer inquiries or escalate issues when necessary *May be required to perform other related duties as required and/or assigned Qualifications: - Excellent verbal and written communication skills in English. - Strong problem-solving skills with the ability to analyze customer needs and provide appropriate solutions - Previous experience in customer service or sales is preferred - Ability to multitask and prioritize tasks in a fast-paced environment - Exceptional phone etiquette and active listening skills - Ability to remain calm and professional when dealing with difficult customers - Strong computer skills, including proficiency in Microsoft Office Suite and CRM software (HubSpot preferred) - Familiarity with the sales & purchase order fulfillment process helpful. If you are passionate about delivering exceptional customer service and thrive in a dynamic team environment, we would love to hear from you. Job Type: Full-time Pay: $40,000.00 - $55,000.00 per year Benefits: * 401(k) * Dental insurance * Health insurance * On-the-job training * Paid time off * Vision insurance Shift: * 8 hour shift Work Location: In person