Now Hiring - 4MATIV Technologies - Routing & Account Director in Houston, TX

Full description of the position

ABOUT 4MATIV TECHNOLOGIES, INC. 4MATIV Technologies manages multi-modal mobility for school systems nationwide with technology to expand options and enhance service. We envision a future where all children have access to the learning opportunities that maximize their potential, and we are reimagining transportation to accelerate student outcomes. We partner with schools to improve service, safety, and holistic sustainability, ensuring all students have access to the right ride. Currently, we manage transportation for over 50 school districts across cities including Houston, Indianapolis, Minneapolis-St. Paul, San Antonio, Austin, Kansas City, and Phoenix, simplifying operations and expanding services for families. Every school day, 4MATIV manages outsourced vendors and operates a contact center supporting more than 25,000 student trips across over 1,000 routes for schools across the country. Our team is committed to: * Working shoulder-to-shoulder with our clients as a mission-aligned and trusted partner * Building user-centered products to create lasting impact for districts and students * Valuing diversity of perspectives and experiences * Care for every detail and outcome * Highest standards of service and safety * Constant learning and improvement POSITION OVERVIEW The Routing & Account Director, Houston is a highly organized and customer- focused individual who will lead key aspects of our partnership with Houston Independent School District, one of the largest school systems in the country. This person will serve as the primary relationship owner and strategic partner for our routing work with HISD, responsible for the successful execution of 4MATIV's routing and related services and providing a high level of service throughout the contract lifecycle. The Routing & Account Director will lead a team of routers and be responsible for overseeing and executing routing for all of HISD's daily home-to-school transportation. The ideal candidate brings strong account leadership, deep knowledge of school transportation operations, strong project management skills, and hands-on routing expertise. This role requires someone who thrives in a fast-paced, high-stakes environment and is passionate about delivering high-quality, student-centered service. LOCATION * Houston, TX * Hybrid: Primarily remote with weekly in-person responsibilities at HISD's Northwest terminal office site (1-2 days per week expected in the office with more possible ahead of and through the start of the school year). RESPONSIBILITIES Client Leadership & Relationship Management * Serve as the primary point of contact for all routing activities and strategic partner to HISD transportation leadership, alongside 4MATIV's CEO and Chief of Client Services. * Manage day-to-day communications and maintain clear, responsive support throughout the contract lifecycle. * Build trust through consistent delivery, transparent updates, and proactive service. Lead ongoing performance reporting to stakeholders; coordinate with and support 4MATIV's Client Services team who will be engaged at a strategic level with the transportation department. * Team Leadership & Routing Oversight * Lead and support a team of routers responsible for designing, adjusting, and managing daily home-to-school routes for HISD's transportation services. * Coach, support, and develop a small team of school transportation routers, including training, performance management, and fostering a strong, healthy team culture. * Coordinate with two in-house HISD routing staff in order to problem-solve and ensure smooth delivery of services. These staff will serve as cross-functional liaisons with other HISD departments, ensuring the 4MATIV team has clear design parameters and requirements and can expeditiously route students in alignment with district policies. * Support the smooth implementation and adoption of a new routing and dispatch platform in close collaboration with district staff, 4MATIV teams, and the new system provider. * Ensure routes are optimized for efficiency, equity, and safety, and updated based on evolving district needs. Roll up your sleeves to do hands-on routing work--particularly during start-up periods and peak times--ensuring precision and zero-error execution while adding capacity to help the team meet deadlines and deliver high-quality service. * Service Execution & Operational Excellence * Ensure all commitments are met with the highest level of quality and care, including monitoring and meeting district-set routing performance targets * Identify challenges, coordinate internal and external problem-solving efforts, and , and drive continuous improvement in service delivery. * Ensure alignment across internal 4MATIV teams to deliver seamless support to HISD. This will include coordination with our Client Services Team and the CEO on data, performance management, strategy, and implementation of the new transit management and Parent Pay solutions. Contract Retention & Business Development * Ensure successful contract renewal by delivering consistently high-quality service and maintaining strong, trusted relationships with district stakeholders. * Identify and drive opportunities to expand 4MATIV's services within Houston and across surrounding markets, taking action to grow impact, deepen partnerships, and extend service offerings. GROWTH OPPORTUNITIES This is a high impact, high-visibility role uniquely positioned for growth within a rapidly expanding company. Due to the size and importance of the HISD partnership, the Routing & Account Director reports directly to the CEO and will play a central role in one of 4MATIV's most cross-functional and ambitious initiatives. As 4MATIV grows, a candidate who is successful in this role will be positioned for growth within several potential tracks, including but not limited to: growth supporting more functions within the HISD contract, within 4MATIV's routing team, on other 4MATIV client services or analytical projects, or on 4MATIV's account services team. Requirements Education & Experience * Bachelor's degree * 5+ years of experience in operations, account management, or customer success - ideally in school transportation or operations. * 2-3 years of experience in transportation, logistics or routing; must have direct school transportation routing experience. * Demonstrated ability to manage complex projects from planning through execution, ensuring deadlines and quality standards are met * Experience leading a team to deliver strong, measurable results. * Proficiency with school routing software, especially EZ Routing, is a plus. * Experience working with schools and/or school districts is preferred. * Strong technical skills, including experience with data management and spreadsheet tools (Excel, Google Sheets, etc). Core Competencies * Belief in our Mission - A desire to do good and make an impact. Our ideal candidate is compelled by the problem we are solving for schools and families and is eager to contribute to the solution. * Commitment to Results - A relentless desire to exceed goals and provide a high standard of work. Self-motivated, action-oriented, and persistent in pursuing issues through to resolution. * Care for Every Detail - Meticulous attention to detail in both planning and execution. Holds self and others to a high standard and ensures accuracy, consistency, and quality in everything from individual routes to customer communication. * Relentless Service Orientation - A customer-first approach to solving problems and delivering solutions, even in challenging circumstances. * Operational Excellence & Project Ownership - Skilled in managing complex, cross-functional workstreams with precision and urgency. Ensures timelines are met, systems are strong, and deliverables are clear and complete. * Leads Teams to Results - Proven ability to lead people, build trust, and motivate a team toward clear outcomes. Keeps teams aligned and cross-functional projects on track. * Strong Interpersonal Skills - Sense of humor and the ability to work in a dynamic environment with diverse stakeholders. Builds and maintains strong, trusted relationships with school and district partners * Strategic Vision & Agility - Ability to think big-picture while managing tactical execution and evolving priorities. Anticipates future needs and incorporates them into current service delivery. * Calm Under Pressure - Brings steadiness and clarity in high-pressure, high-visibility situations. * Collaborative - A desire and ability to collaborate across 4MATIV teams. Comfortable giving and receiving feedback in service of continuous improvement. Benefits Salary Range: $90,000 - $100,000, per year Benefits: * 401(k) * Dental insurance * Flexible schedule * Health insurance * Paid time off * Parental leave * Vision insurance