Now Hiring - Heritage Valley Federal Credit Union - Call Center Representative in York, PA

Full description of the position

PURPOSE: Ensures a high level of prompt, efficient and friendly member services and adherence to departmental policies and standards while working within the goals and core values of the credit union. ESSENTIAL FUNCTIONS: * Serve membership by providing service and information in a pleasant, professional, and efficient manner via telephone or correspondence. * Ensure that all credit union member- and employee-related business is kept in the strictest confidence. * Develop a strong knowledge of the credit union in order to recommend additional products and services to members on a daily basis. * Perform outbound sales calls to generate additional sales and revenue for the credit union. * Perform follow up calls to new members to ensure proper onboarding and cross-selling efforts. * Research and solve routine member questions, problems, and complaints concerning credit union products and services. * Responsible for researching member inquiries to ensure proper and timely follow up and satisfaction. * Treat all credit union members and employees with a positive and cooperative attitude * Mail, fax, or e-mail new member applications, loan applications and/or information to members and prospective members. * Complete annual Bank Secrecy Act training as designated by Security Officer. * May respond to e-mail or other electronic request submitted by members, again providing professional, prompt, efficient and accurate service and information. * All other duties as assigned. Job Type: Part-time Pay: From $17.00 per hour Shift: * Day shift Ability to Commute: * York, PA 17402 (Preferred) Ability to Relocate: * York, PA 17402: Relocate before starting work (Preferred) Work Location: In person