Now Hiring - Mimeo.com, Inc. - Customer Success Manager in Memphis, TN

Full description of the position

Application Deadline May 19, 2025 Department Various Employment Type Full Time Location Memphis, TN Workplace type Fully remote Reporting To Laine Lightsey As a Customer Success Manager, you will be a subject matter expert through the design, proofing and production processes to ensure our customers receive the fully customized planner that they want in a timely manner. We are looking for an enthusiastic, reliable Customer Success Manager to create long-term, trusting relationships with existing customers. The Customer Success Manager's role is to oversee a portfolio of assigned accounts and develop upsell opportunities from existing clients. Key Responsibilities Key Responsibilities- * Work through targeted task lists. * Retaining orders year on year. * To communicate professionally with customers by telephone or email. * Updating the customer user information on the CRM system. * Providing concise quotes for various products and following through negotiations to close. * Meet quarterly individual and team retention targets and maximise upsell through additional opportunities/cross-selling. * Have exceptional knowledge of our core products and services, and be able to advise customers on which would best suit their needs. * Re-build relationships with lost customers. * Build sustainable relationships and trust with customer accounts through open and interactive communication * Supporting the customer service team outside the retention sales peak season. General Responsibilities * To ensure that Health and Safety policies and procedures are complied with at all times. * Ensure consistent standards for processes are maintained at all times. * To conduct yourself at all times in a professional and responsible manner and promote a good image of the company. * Ensure good working relationships are maintained at all times. * Attend and positively contribute to all team meetings. * Assist in other areas of the business where deemed necessary. * Carry out any other duties as specified by management. Personal Specification * Sales and target driven. * Must be experienced at communication effectively with internal and external customers at all levels. * Customer success focused and 'wanting the sale' * Able to work in a high pressure environment, ever changing and challenging. * Have a can-do problem solving attitude, being able to deal with all types of enquiries. * Right first time attitude. * Must have effective communications skills, both verbal and written. * Excellent customer service skills in order to build lasting relationships with the customer. * Self motivated and enthusiastic. * Remains resilient when faced with adversity. * Ability to work autonomously and through teams. * Has a flexible and adaptive approach to demand and changes in the work activity. * Must be an effective time planner with the ability to balance workloads and priorities. * Must be PC literate to include Microsoft packages. * Ability to apply set procedures. * Ability to make decisions within defined role procedures. * Accuracy and attention to detail. Skills Knowledge and Expertise Required Skills and Competencies * HS Diploma or GED required. * Bachelor Degree in a related field preferred * Knowledge of the Education Sector preferred * Filter a variety of inquiries and customer concerns while proactively managing potential issues * Ability to meet and exceed individual targets as well as team targets and performance metrics on a consistent basis * Proven computer and analytical skills with the ability to solve problems in a timely manner * Proficient with MS Office and Google applications * Flexible; able to accommodate fluctuating workloads, task types and work schedules. Must be able to multitask and meet deadlines * Project Management experience * Successful customer service record Benefits Mimeo's values of Act Like an Owner, Drive Customer Success, and to Enjoy the Ride, are at the core of who we are and the decisions we make. As our employees are the most important aspect of our organization we make it a point to provide competitive benefits. Some of our Benefits include: Excellent medical, dental, and vision coverage for you and your family * Competitive salary * Generous PTO Policy * Internal career advancement opportunities About Mimeo US Mimeo.com is the innovator of online managed content distribution and printing. Our global footprint and cloud based platform provide customers the simplest way to create, manage, and distribute content they rely on to do business. The minds , makers , and innovators at Mimeo are dedicated to giving back our customers what matters most - their time. Mimeo provides the easiest, fastest, and most reliable way to manage and distribute their content. We bring our customers' content to life through print and digital formats to over 140 countries around the world.