Now Hiring - City Wide Facility Solutions - Account Manager in Louisville, KY

Full description of the position

Join the City Wide Team as a Facility Solutions Manager (FSM) in Louisville! City Wide Facility Solutions is on the hunt for an ambitious, dynamic Facility Solutions Manager (FSM) to join our high-energy team in Louisville! If you're ready to elevate your career, drive business success, and be part of an exciting, fast-paced environment--this is your moment. We're offering a competitive base salary , an exciting commission structure , and a robust benefits package designed for the go-getter who's ready to make an impact. Why City Wide? At City Wide Facility Solutions , we're not just leading the building maintenance industry--we're shaping it. We offer a single-source solution for all building maintenance needs, both inside and out, across over 90 locations in the U.S. and Canada. We pride ourselves on being a growth-driven company that's committed to building lasting relationships with our clients and fostering a culture that rewards hustle and determination. What 's in it for YOU? * Competitive base salary + rewarding commission structure that lets you reap what you sow * Comprehensive benefits to keep you and your career healthy and thriving * Be part of a fun, inclusive team that celebrates success and collaboration * Career advancement opportunities with promotions from within for top performers Our Core Values At City Wide, we live and breathe Customer Service , Reputation , Hustle , Growth , Relentless Determination , and Retention. These values aren't just words--they fuel our drive for excellence and continuous improvement in everything we do. Ready to take your career to the next level and join a company that celebrates performance and passion? Apply now and be part of a winning team that's changing the game in building maintenance! * Key Responsibilities: * Client Relationship Management : Build and nurture strong client relationships, focusing on retaining clients and discovering new opportunities for service growth and expansion. * Operational Excellence : Ensure top-notch service delivery at all client locations, upholding the highest quality and compliance standards while managing contractor relationships, including hiring, negotiations, and performance evaluations. * Strategic Problem Solving : Proactively address client concerns, organize site visits, and create strategic solutions that boost client satisfaction and improve operational efficiency. * Technology and Reporting : Leverage City Wide's CRM to effectively manage client interactions, service schedules, and performance reports, ensuring that all data is utilized to enhance service delivery. * Ideal Candidate: * Demonstrated experience in account management, sales, or a related field in the service industry. * A proven leader with a track record of managing diverse teams. * Strong skills in problem-solving, organization, and communication. * Comfortable with technology, preferably with experience in CRM systems. * Thrives in a fast-paced, results-oriented environment. * Compensation: * Base Salary : $50,000, with the opportunity to earn significant On Track Earnings of $120.000+ based on your performance. * Additional Benefits : A comprehensive benefits package, including health insurance, paid time off, and a competitive bonus structure. * Performance Metrics for Success: At City Wide Facility Solutions, we value transparency and clarity in our success measurements. As a Facility Solutions Manager, your performance will be assessed based on several essential metrics that drive client growth and satisfaction as well as the prosperity of our branch. These include: * Client Retention : Strive for a client retention rate of 96-98%. High retention signifies exceptional service and client satisfaction. * Revenue Growth : You will be expected to boost extra service (ES) sales, with specific targets tailored to your designated territory. * Quality Assurance : Perform and document thorough quality control inspections to guarantee that all services meet our high standards. * Operational Excellence : Manage service delivery efficiently, ensuring compliance with both client and company standards. * Team Management : Lead and nurture your team, promoting high performance and adherence to company protocols. Requirements * 3-5 plus year's sales and management experience in building maintenance, facility management or equivalent experience. * High School diploma required; bachelor's degree highly desirable. * Highly detail oriented and excellent follow-through on commitments. * Positive and outgoing personality; great at building relationships. * Excellent verbal and strong written communication skills. * Proficient in Microsoft Office and knowledge of CRM database. * Must have reliable transportation. * Bilingual a plus but not required Benefits Health & dental insurance Paid time off Incentive Compensation / Bonus Benefits * Mileage reimbursement * 401k * Health insurance * Paid time off * Dental insurance * Vision insurance * Life insurance * Paid training * Cell phone allowance