Now Hiring - Charlotte Revolusion - Internet Account Associate in Rock Hill, SC

Full description of the position

At our company we are on a mission to not only break down barriers but also build seamless connections! That's right, connections! At our companywe are partnered with telecommunication experts who custom build their service packages specially to all of our customers needs. We work with clients that range services from high speed internet to wireless international connections. With limitless possibilities, we work to bring our customers' tech visions to life, making their connectivity dreams a reality. We are seeking an Internet Account Associate who is ready to take point as the primary contact for our valued customers, guiding them through every step of their journey with us. Our Internet Account Associate day-to-day will involve working alongside our current business owners, customers, acquiring new clients, providing services quotes, telecommunications knowledge, and proactively addressing any concerns to enhance customers overall experience. With the help of our experienced Internet Account Associates and team, you'll be trained to know how to identify, upsell and ensure each customer has a superior experience. As an Internet Account Associate you'll play a vital role in connecting our customers to the moments that matter, whether it's through their new devices, high-speed internet, or advanced communication services. If you're someone who thrives on creating customer satisfaction and is eager to take your skills to the next level in the fast-paced telecom industry, we may have just the position for you! Internet Account Associate Responsibilities: * Act as the primary point of contact for customers, ensuring that there is thorough communication being delivered during each step of their sales and service set up process. This includes but is not limited to building product sales quotes, going over product details depending on the service they are inquiring about, setting up the initial appointments if necessary and more. * Our Internet Account Associates will provide an individualized experience for each customer and business owner * Identify opportunities to upsell or upgrade based on customer needs * Collaborate with the team to promote and recommend additional products or services * Negotiate contacts and close sales deals * Overcome customer concerns by being knowledgeable in our clients offerings making you an expert in this role Internet Account Associate Requirements: * Experience in a customer-focused role such as customer service, account management, sales, or demonstrating a proven track record of client engagement * Exceptional verbal communication skills, with the ability to articulate complex concepts clearly and foster strong relationships with customers * Quick to learn and adapt, allowing the ability to thoroughly understand the company's product or service offerings * Self-motivated and results-driven * Reliable transportation * Capable of thriving in fast-paced environments with shifting priorities, continuously focusing on improvement and efficiency Job Type: Full-time Pay: $48,293.00 - $52,799.00 per year Schedule: * Day shift * Monday to Friday * Weekends as needed Work Location: On the road