Now Hiring - The Staffing Group, LLC. - Customer Service Account Manager in Wilmington, MA

Full description of the position

Location: Wilmington, MA Direct Hire Customer Service Account Manager Hours: 8AM-5M M-F Salary Range; 55K- 70K This is a full-time opportunity. Compensation will be based on skills, experience, and qualifications . Full benefits package includes medical, dental, vision, PTO, paid holidays, short- and long-term disability, life insurance, and much more Key responsibilities for Customer Service Account Manager include: Provide communication and analysis in support of external customers, salesrepresentatives, and internal manufacturing co-workers. Serve as a resource for customer's creative, marketing, and engineering people as well as associated third parties (e.g., creative agencies, contract packagers Assist customers with product specification development by providing information and product samples, facilitating trial runs, and other related items Fulfill project manager role by overseeing new projects from concept to completion with the goal of exceeding customer expectations Prepare and maintain appropriate documentation for the Customer Service Department Work closely with teams|departments to create an environment that supports the delivery of quality customer service to both internal and external customers Conduct project postmortems to identify successful and unsuccessful project elements and communicate results with appropriate team members The ideal candidate for Customer Service Account Manager must demonstrate: Effective time management and ability to prioritize on multiple long- and short-term projects, meeting all related deadlines Strong organizational skills and high degree of attention to detail Proficiency in Microsoft Office programs, specifically Outlook, Excel, and Word Independent judgment, proactive thinking, and strong analytical capabilities Ability to communicate clearly and effectively, both verbally and in writing, to all levels of people inside and outside the organization Excellent interpersonal, collaborative, and relationship-building skills to effectively work with a diverse group|variety of people and personalities Education, Experience and Credentials Required: Bachelor's degree in customer service-related field and|or 3-5 years of related work experience in the printing industry within a project|account management role. Required: Previously demonstrated customer-focused background Required: Previous experience building and managing product specifications and full supply chain servicing of orders and inventory PLEASE RESPOND TO THIS AD WITH RESUME. Job Type: Full-time Pay: $55,000.00 - $70,000.00 per year Benefits: * Health insurance Shift: * Morning shift Work Location: In person