Now Hiring - Tandem Transport - Patient Account Representative in Sumter, SC

Full description of the position

General Duties and Responsibilities: * Demonstrates superior customer services skills, including but not limited to: * Interacts with all internal and external customers in a caring and respectful manner. * Answers telephone, responds to messages/inquiries and routes calls in a timely and polite manner. * Communicates with patients and their families in a courteous, professional, cooperative and mature manner both in-person and over the telephone. * Accepts patient payments at time of registration and/or at check-out, and provides receipt. * Posts payments and makes adjustments to patient accounts in the computer system. * Maintains security of cash drawer at all times. * Balances and reconciles all money collected daily. * Makes referral to Financial Counselor for counseling and payment plan, as appropriate. * Gives patient Medicaid Application if patient's income suggests that they may be eligible. * Makes referral to Resource Specialist for assistance, as appropriate. * Responds to patient requests for sliding fee applications, by appointment or walk-ins. * Counsels patients on correct completion of sliding fee application and supplementary documents needed. * Reviews completed sliding fee applications prior to submission to PAR II for eligibility determination, making sure the application is complete and that all documents have been provided. * Enters and updates patient demographic and financial information into computer system with a high rate of accuracy. * Researches bad addresses to obtain a good address for returned mail. * Scans relevant patient information into the Practice Management System. * Rotates between workstations assigned to PARs. * Assists patients with questions as appropriate, or refers to appropriate person for assistance. * Participates in orientation/training of new team members as requested by supervisor. * Assists in providing process improvement reports for improving quality of patient care. * Cross-trains and works in other areas, as applicable. * Performs other duties as assigned. Front Desk-Specific Duties and Responsibilities (as applicable): * Explains, provides, and collects medical release forms for patients. * Escorts visitors to the clinical area as needed. * Collects patient forms, documents, and assigns to correct designation. * Collects lab specimens and transports them to the lab. * Explains and distributes IPAD to the patients while entering the appropriate information in the EMR. * Checks in and registers all pre-registered patients. * Refers patients to the scheduling and medication refill lines. Creates patient cases for refills or notifies clinical staff as needed. * Distributes patient appointment cards. * Creates new patient charts in the EMR. * Distributes new patient welcome packets. * Schedules appointments for nurse visits. * Opening and closing duties such as working after hours to escort patients to the door and lock/unlock the door. * Communicates with staff to assist patients with their needs. Department-Specific Duties and Responsibilities (as applicable): * Obtains authorization and submits paperwork for Best Chance and Wise Woman as appropriate. * Obtains authorizations for surgeries, procedures and OB visits * Initiates Global letters for maternity Qualifications: Education/Experience: * High School Diploma or equivalent required. * One to two (1-2) years previous medical office or related experience preferred. To learn more about Tandem Health and our benefits, please click the links below. [please apply online] [please apply online]