Now Hiring - Approved Auto of America - Customer Service Coordinator - Automotive/Dealership in Louisville, KY

Full description of the position

Approved Auto of America is a strong and growing buy-here-pay-here automotive sales business. Our organization has shown strong sales and profits, over the last 5+ years. With a strong management team and a core group of long-term employees we are excited to continue our growth by adding exceptional new team members. Approved Auto of America is searching for a top-notch Customer Service Specialist to receive inbound communication from our customers and coordinate and facilitate necessary auto repairs. At Approved Auto of America, we are committed to resolving customer issues and bringing them full-circle to provide customer satisfaction, one customer at a time. The Customer Satisfaction Specialist will be the primary point of contact to address and resolve customer issues at Approved Auto. The key person in this role will listen empathetically, identify solutions, coordinate service on customer vehicles and ensure customer satisfaction by turning challenges into opportunities to build trust and loyalty. Key Responsibilities: * Receive and manage inbound customer complaints via phone, email, or in person with professionalism and courtesy. * Listen actively to understand the nature of the complaint and gather all relevant information. * Work collaboratively with the sales, service, and management teams to investigate and resolve issues promptly. * Manage and coordinate the service on customer vehicles including transportation to the Approved Auto's service facility and other approved repair centers * Provide clear and timely communication to customers throughout the resolution process. * Ensure all complaints are documented accurately and follow up until resolution is achieved. * Identify trends in customer feedback and escalate recurring issues to management for process improvements. * Maintain up-to-date knowledge of company policies, warranties, and service options to address customer concerns effectively. * Support a positive company image by remaining calm and professional, even in high-pressure situations. Qualifications: * High school diploma or equivalent; additional education in customer relations or communication is a plus. * Strong negotiation abilities * Exceptional phone skills * Proven experience in a customer service or complaint resolution role, preferably in the automotive industry. * Strong problem-solving skills and the ability to remain composed under pressure. * Excellent verbal and written communication skills. * Proficiency in basic computer applications. * A valid driver's license and clean driving record. Key Traits: * Excellent negotiation skills * Background in auto repair management a plus * Empathy and patience when handling customer concerns. * Solution-oriented mindset with strong attention to detail. * Ability to de-escalate tense situations and rebuild customer trust. Approved Auto of America is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability or protected veteran status. Job Type: Full-time Pay: From $25.00 per hour Benefits: * 401(k) * Paid time off Shift: * 8 hour shift Work Location: In person