Now Hiring - Unicare Dental - Call Center Agent in Webster, TX

Full description of the position

Job Title: Bilingual (Spanish/English) Call Center Representative - Dental Consultations Position Overview: We are looking for a compassionate, motivated, and bilingual (Spanish/English) Call Center Representative to join our dental practice. In this role, you will connect with prospective patients who have expressed interest in treatments such as dental implants, veneers, and "Teeth-in-a-Day" solutions. Your primary focus will be to understand their dental concerns, assess their readiness for treatment -- including financial options -- and schedule them for consultations at our office. This position rewards both empathy and performance. Along with a competitive base salary, we offer a generous bonus structure designed to recognize and reward strong appointment-setting skills, quality conversations, and consistent results. Key Responsibilities: * Contact and engage with potential patients who have inquired about dental services through online forms or assessments. * Communicate fluently and professionally in both Spanish and English. * Identify the patient's chief dental concerns and what motivated them to seek treatment. * Collect essential information including their location, dental history, and the timeline of their dental issues. * Provide clear and accurate information about treatment options and consultation procedures. * Discuss cost expectations and present financing options when needed. * If the patient expresses interest in financing, inquire gently about their credit readiness. * Schedule in-office consultations based on both patient and clinic availability. * Accurately document all patient conversations, updates, and scheduled appointments. * Reinforce the importance of appointment attendance and respectfully request advance notice if a cancellation or reschedule is necessary. * Work collaboratively with the team to meet appointment-setting and service quality goals. Requirements: * Fluency in both Spanish and English is mandatory. * Prior experience in a call center, customer service, or sales role -- dental or medical background is a plus. * Exceptional verbal communication and active listening skills. * Strong organizational skills with attention to detail and accurate data entry. * Ability to discuss financial options and credit inquiries with professionalism and care. * Compassionate, patient-centered, and motivated to help others. * Comfortable working in a goal-driven, fast-paced environment. Why Join Us? We don't just offer a job -- we offer growth, stability, and meaningful rewards for making a real difference. Along with a supportive, purpose-driven team environment, you'll enjoy: Competitive base pay Generous performance-based bonuses for meeting and exceeding appointment goals Growth opportunities within a trusted dental care organization If you're passionate about customer service, fluent in Spanish and English, and ready to thrive in a rewarding, dynamic setting -- we'd love to meet you! Job Type: Full-time Pay: $20.00 - $30.00 per hour Expected hours: 40 per week Benefits: * Dental insurance * Flexible schedule * Paid time off Shift: * Day shift Experience: * phone sales: 3 years (Preferred) Language: * fluent Spanish (Preferred) Ability to Commute: * Webster, TX 77598 (Preferred) Work Location: In person