Now Hiring - DRM EMPLOYEES LLC - Sales & Service Coordinator in Houston, TX

Full description of the position

Description: Job Title: Sales Coordinator Job Description: We are seeking a motivated and detail-oriented Sales Coordinator to join our dynamic sales team. The ideal candidate will play a crucial role in supporting the sales department by coordinating sales activities, managing customer relationships, and ensuring smooth communication between various teams. Key Responsibilities: * Assist the sales team in daily operations and administrative tasks * Coordinate sales activities and schedules to ensure timely follow-up with clients * Maintain and update customer databases and sales records * Prepare sales reports and presentations for management review * Communicate effectively with clients to address inquiries and provide support * Collaborate with marketing and product teams to align sales strategies * Assist in the preparation of sales proposals and contracts * Monitor sales performance metrics and provide insights for improvement * Answer Incoming Phone Calls and Qualify Inquiries. Take all phone leads as well as email leads. Create all leads in Envision and assign them to the correct sales manager. * Manage Group Room Blocks, cut-off dates, block clean-up, and group pick-up. * Input Group Rooming Lists and Reservation Changes. * Manage Electronic Reader Boards. Create slides with all event information and upload them to the website. * Manage the Turnover process for new events. Create PM accounts, make sure deposit traces and revenue are forecasted by managers, scan and create the electronic file, and forward to accounting. * Create Sales & Catering kits and restock the supply area as appropriate. * Check the office supplies and order supplies when necessary. * Prepare Welcome Cards and amenities for VIPs. * Send No-Show emails and an 18-day Resume list to all managers. * Run all reports for EO & Resume meetings, for billing meetings, and EO & Resume meetings. * Manage ECC. (Event Concierge Console) Add Meeting Manager and Client. * Assist managers with amenities and administrative tasks such as breakfast vouchers, cutting menus, making pre-content cards, printing, etc. * Create EOs for all internal events or meetings. * Meet with the front desk manager weekly to go over Resumes, group information. * Organize the file cabinet for all files for bookings. * Input all group Rooming lists, set up routing, build packages in Opera, and create booking links. * Planning manager for all courtesy blocks: Input traces in Envision, send intro emails, send estimates, send payment links, collect payment for rooms, create resumes, and send group invoices. * Coordinate with the Group contact and keep communication for any changes made to groups, group updates, special requests, etc., until the event is over. * Assist sales managers with all reservation changes. * Run Group pick-up meeting. * Make sure all suites for VIPS are booked in advance. Requirements: Skills and Qualifications: * Bachelor's degree in business administration, Marketing, or a related field * Proven experience of minimum 1 year in a sales support or coordination role * Experience as a front desk agent is a plus * Strong organizational and multitasking skills * Excellent verbal and written communication abilities * Proficiency in Microsoft Office Suite and CRM software * Ability to work collaboratively in a team-oriented environment * Detail-oriented with a strong focus on accuracy and efficiency * Problem-solving skills and a proactive approach to challenges We offer a supportive work environment and opportunities for professional growth. If you are passionate about sales and eager to contribute to a successful team, we encourage you to apply.