Now Hiring - Touchstone Golf - Head Golf Professional / Tournament Sales & Golf Operations Manager in Stockton, CA

Full description of the position

Overview The Reserve at Spanos Park Golf Course, located in Stockton, CA, is a renowned links-style golf course designed by Andy Raugust. With Mt. Diablo as a backdrop, it showcases the splendor of incredible sunrises and sunsets, leaving an indelible mark on visitors. Offering a unique golf experience, The Reserve is secluded from the many distractions of everyday life, offering a refuge for golfers and some lucky wildlife - mainly blue herons and egrets who call the course home. From our challenging layout to our elegantly-adorned banquet facility and first-rate service, The Reserve at Spanos Park--featured in "Best of San Joaquin Magazine 2008, 2012 and 2013" and rated Top 25 Public Golf Course in California by GolfNow Golf Pass Members in 2024. The Reserve s an exceptional setting for a round of unforgettable golf, or an outstanding tournament, wedding, or special event. Summary: The Head Golf Professional / Tournament Sales & Golf Operations Manager is instrumental in developing and/or implementing strategies, golf events and golf programs designed to improve the Club's products and services as well as its competitive position in the marketplace. This position oversees all golf shop and outside services operations and is responsible for ensuring that all members/guests receive outstanding customer service, which meets or exceeds their expectations. Additionally, he/she is accountable for tournament sales, achieving budgeted financial goals relative to the operations for which he/she is responsible. Essential Golf Operations Job Functions: * Implement applicable Touchstone operating, human resources, and safety policies and procedures pertaining to the golf shop and outside services groups. * Plan and schedule work duties of department personnel. Monitor performance to ensure customer service standards and productivity goals are achieved. Keep overtime hours to a minimum. * Oversee daily operating activities including opening, closing and securing the golf shop and storage buildings; managing daily cash flow to ensure cash/credit card charges balance with sales receipts; monitoring staff interaction with members/guests to ensure proper customer service; maintaining clean, presentable and fully stocked merchandise displays; ensuring that the golf shop, storage areas, cart shed, and grounds are maintained to applicable appearance standards; * Assist in the preparation and implementation of operating and capital budgets. Provide assistance with financial forecasts and analyzing budget variances. * Responsible for hiring, training and development of Golf Shop and Outside Service staff * Oversee merchandising operations including ensuring that merchandise orders are recorded with proper quantities and prices and participating in monthly inventories. Be fully knowledgeable of golf shop merchandise, participate in selling merchandise and/or provide suggestions to patrons as appropriate to meet their needs. * Design and implement sales incentive programs for golf shop staff. Monitor results and recommend modifications to achieve budgeted retail sales goals. * Track types and quantity of golf rounds played. Assess the quality of internal and/or external customer service and speed of play. Recommend plans for continued improvement. * Interact with members/guests in a congenial and professional manner. Maintain pleasant and professional telephone manner at all times. Schedule tee times and handle member inquiries and/or complaints in accordance with operating policies and procedures. Ensure all phone calls are handled before the third ring. * Plan and conduct individual and group lesson programs and golf clinics. * Work with golf associations and other groups to schedule tournaments and group outings. Ensure organization and efficient operation and coordination of golf shop, cart service and food & beverage activities. * Ensure that ancillary services including, but not limited to, the handicapping system, member programs and driving range facilities are efficiently organized and meet member needs. * Represent Touchstone in meetings and/or presentations with various clients, committees, and outside agencies. Participate in due-diligence site visits and provide market analysis for various projects, when requested. * Manage employment activities for applicable staff members, including but not limited to, personnel recruitment and selection, performance evaluations, training, compensation, discipline and termination, etc. * Assure the efficient and timely submission of all required operational, financial, budgetary reports. * Maintain knowledge of current and projected industry developments through continuous attention to golf industry periodicals and participation in relevant trade associations and organizations. * Perform additional duties as required Essential Tournament Sales Functions: * Implements effective Sales Programs that will increase awareness and positive perception of the golf course, its activities, culinary services, and personnel * Develops strong customer relations through frequent communication and the use of professional, courteous and ethical interpersonal interaction. Develops customer profiles within company CRM and maintains an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior customer service and increased revenues. * Promptly follows-up on all customer needs and inquiries in an efficient and expedient manner. * Conduct client meetings for prospective event clients * Contracts and details all tournaments * Track and analyze sales cycle: new, tentative, definite and lost business * Conduct periodic market research to provide information essential for revising current programs, which enhance the facility's competitiveness in the marketplace. * Assure the efficient and timely submission of all required operational, financial, budgetary and related marketing and sales reports as required by course management and the Vice President of Sales & Marketing Physical Demands: * Must be able to frequently sit, stand, bend, kneel, walk and crouch. * Ability to lift up to 20 lbs., and to lift overhead and push/pull, move lighter objects. * Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Qualifications: * Minimum of 2 years as a Golf Pro Professional / Operations Manger * College degree preferred * PGA/LPGA Profession Certification preferred * Experience with tee sheet and inventory systems * Proficiency with computer software including word processing and spreadsheets * Proven track record of team management, organizational and coaching skills * Comprehensive knowledge of expense control as it relates to payroll and the forecasting and budgeting of expenses * Experience with tee sheets and inventory systems. * Diplomatic team player able to foster relationships with Members, Co-workers and Guests Salary - $70,000.00 per /yr. plus commissions This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the co- worker. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Job Type: Full-time Pay: $70,000.00 - $95,000.00 per year Benefits: * 401(k) * Dental insurance * Employee discount * Health insurance * Paid time off * Vision insurance Schedule: * Day shift * Evenings as needed * Holidays * Weekends as needed Work Location: In person