Now Hiring - BMW OF LOUISVILLE - BDC Service Representative in Louisville, KY

Full description of the position

ONLY APPLY IF YOU HAVE DEALERSHIP SERVICE OR BDC EXPERIENCE All other applications will not be considered Are you a motivated and customer-focused individual with strong communication skills? Join our team as a Service BDC (Business Development Center) Representative and play a key role in delivering exceptional customer service at our dealership! Job Overview: As a Service BDC Representative, you will be responsible for handling inbound and outbound calls, scheduling service appointments, and assisting customers with their service-related inquiries. Your goal is to enhance the customer experience by providing timely and professional service while driving business growth for our service department. Qualifications: * Prior experience in customer service, call centers, or automotive BDC is a plus * Strong communication skills (verbal and written) with a professional phone presence * Ability to multitask and stay organized in a fast-paced environment * Basic computer skills and familiarity with CRM software is preferred * Passion for delivering excellent customer service * Interest in learning more about vehicle maintenance and dealership service operations * Ability to follow detailed instructions accurately * Strong work ethic and reliability * Positive attitude and a team-oriented mindset * High school diploma or equivalent required Responsibilities: * Answer inbound customer calls, emails, and online inquiries related to service appointments and repairs * Make outbound calls to follow up on service leads, appointment reminders, and customer satisfaction * Schedule and confirm service appointments efficiently, coordinating with the service team * Provide accurate information about dealership services, promotions, and warranty programs * Maintain a professional and friendly demeanor while handling customer concerns and inquiries * Update and maintain customer records in the dealership's CRM system * Assist in marketing efforts by promoting service specials and loyalty programs * Collaborate with service advisors and technicians to ensure seamless customer interactions Benefits * Medical and dental insurance * 401(k) retirement plan * Paid time off and vacation * Career growth and advancement opportunities * Paid training and development programs * Employee discounts on dealership products and services Job Type: Full-time Pay: From $18.00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Health insurance * Life insurance * Opportunities for advancement * Paid time off * Paid training * Vision insurance Schedule: * Day shift * Monday to Friday * Weekends as needed License/Certification: * Driver's License (Required) Ability to Commute: * Louisville, KY 40299 (Required) Ability to Relocate: * Louisville, KY 40299: Relocate before starting work (Required) Work Location: In person