Now Hiring - Mallory Safety & Supply Co. - Customer Service Specialist in Seattle, WA

Full description of the position

Why Choose Mallory? For more than 40 years, Mallory Safety & Supply has provided industrial organizations with safety expertise, supply chain efficiency, and a broad array of safety products and solutions. We get energized by applying thought and creativity to provide best-in-class service. That energy has fueled our growth--we've quadrupled in size over the past 20 years, making us the largest independently held safety distribution company in the U.S., with 35+ locations and over 600 employees. We remain a family-owned and privately owned company, committed to our customers and our people. Mallory's business model is rooted in service brilliance. We offer a casual work environment, opportunities for professional development, and promotional growth. With 33 core values guiding our culture, we're proud to be an employee-centric organization looking for smart, motivated, and dedicated team members to grow with us. Mallory is now hiring a Customer Service Solutions Specialist to join our growing team! Position Overview: We are seeking a dedicated and organized Customer Service Solutions Specialist to provide high-level coordination and support for various service, inspection, and product-related activities. This role is essential in managing ongoing projects and maintaining seamless communication with top customer stakeholders, internal teams, and third-party vendors. The ideal candidate is detail-oriented, proactive, and able to manage multiple processes while delivering outstanding customer service. This position will also provide occasional on-site support as needed. Mallory Benefits Include: * Medical, Dental, and Vision Insurance * 401(k) with Employer Match * Employer-Paid Long-Term Disability * Voluntary Term Life, Accident, and Disability Insurance * Employee Assistance Program (including financial wellness resources) * 3 weeks of Paid Time Off (10 hours per month) * 7 Paid Holidays per year * Bi-annual performance reviews * Employee Discounts & Mallory Swag * Career development & training opportunities A positive company culture - Learn more about The Mallory Way on our website! * What You 'll Do: Coordinate and manage a variety of service and customer support activities, including: * Monthly calibrations and fall protection inspections * Equipment calibration requests and tracking * Contract updates and documentation * Jacket embroidery and vest screen-printing orders * Inventory and backorder tracking * Product research support Open and backorder reporting * You'll serve as a primary point of contact for customer stakeholders, ensuring timely communication and follow-up, while working closely with our internal departments and vendor partners. What We 're Looking For: * 2+ years in customer service, inside sales, or project coordination (experience with large corporate customers a plus) * Strong written and verbal communication skills * Proficiency in Microsoft Office (Excel, Outlook, etc.) * Excellent organization and attention to detail * Ability to manage multiple priorities and meet deadlines * Self-starter who works well independently and as part of a team * Willingness to support on-site visits as needed * Comfort with spreadsheets, tracking data, and reporting * Experience in service order processing, purchase order management, or technical product support * Familiarity with calibration services, fall protection, or safety products Background in the safety and/or distribution industry * Hiring great people is the most important thing we do. If you're self-driven, motivated, and detail-oriented, we offer an environment that allows you to shine. Mallory Safety & Supply is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Veterans encouraged to apply! To learn more about us, visit [please apply online]