Now Hiring - Riverstone Logistics - Carrier Sales Representative in Charlotte, NC

Full description of the position

Company Overview Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of using our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry. RLX provides final mile deliveries through dedicated and network models for various clients in over 26 states across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries. Headquartered in Charlotte, North Carolina, RLX currently has over 700 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States. Position Summary The Carrier Sales Representative at Riverstone Logistics (RLX) plays a critical role in the growth and execution of our non-asset-based freight brokerage. This role is responsible for sourcing and developing relationships with carriers, negotiating rates, and ensuring the seamless execution of shipments. The ideal candidate thrives in a high-performance, high-integrity environment and demonstrates relentless ownership, operational discipline, and a deep commitment to both carriers and customers. At RLX, our Carrier Sales team is not just about booking trucks, it's about building partnerships, solving problems, and supporting the backbone of American commerce through strategic freight movement. Your focus will be on carriers who service the full truckload (middle-mile) vertical of logistics. Essential Duties and Responsibilities * Establish, expand, and maintain relationships with carriers. * Through strong relationships with carriers, the primary goal is to secure capacity that strategically fits within RLX's network of Customers. * This role requires excellent negotiation skills, a customer focused approach, and the ability to work effectively in a fast-paced environment. * Own the responsibility of ensuring every applicable customer load is covered with a vetted carrier within SLA or customer specific requirements. * Utilize RLX's technology stack to make informed decisions on carrier selection, carrier rates, with customer service first in mind. * Navigate RLX's TMS (Transportation Management Systems) and related tools to manage daily load operational tasks. * To manage the lifecycle of the shipment from Tendered Status through Billing Status. * Adhere to all RLX processes, procedures, and standards: Carrier selection, carrier tracking, max pay, carrier compliance standards, etc. * Serve as the carrier facing point of contact for all carrier-side issues and escalations, including service failures, accessorials, detentions, breakdowns, and any disruptions in transit. * As the primary owner of carrier relationships, assist in the collection of PODs, invoices, and supporting documentation from assigned carriers to ensure timely and accurate billing. Minimum Qualifications (Knowledge, Skills, and Abilities) * 1+ year of logistics experience in any brokerage, transportation, or supply chain role. Or equivalent work experience, education, or training. * Excellent communication skills * Demonstrated problem solving ability * Proficiency with Microsoft Office * Strong organizational and time management skills. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to remain stationary for long periods of time and to communicate effectively with coworkers and outside stakeholders in person, on the telephone and via email and other computer-related messaging. The employee is occasionally required to maneuver about the work areas and move/manipulate various objects. This position may require extended work hours and travel. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Riverstone Logistics is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Riverstone Logistics also complies with the Immigration Reform & Control Act and E-Verify, so we ask that you bring the appropriate documents to confirm your authorization to work in the United States with you upon request.