Now Hiring - Sunrgy Solar Distribution - Account Manager in Missouri City, TX

Full description of the position

Job Title: Account Manager Reports to: Director of Amara Wind USA Salary Range: $55k - 75k + eligibility for bonus Location: Greater Houston, Texas area Purpose of the Role: We are seeking a dynamic and motivated Account Manager to serve as the primary contactpoint for our valued customers. The Account Manager will be responsible for building and maintainin long-term relationships, ensuring a seamless customer experience, and effectively addressing any questions, concerns, or problems. This role will involve understanding the unique business needs of our clients and identifying new solutions and strategies to generate revenue and exceed customer expectations. The ideal candidate will possess strong interpersonal, communication, and problem-solving skills, along with exceptional customer relationship management capabilities. Key Accountabilities: Customer Relationship Management: Develop and maintain strong, long-term relationships with assigned customers, ensuring a high level of satisfaction and loyalty. (30%): Revenue Growth: Identify and pursue opportunities for upselling, cross-selling, and introducing new solutions to increase revenue from assigned accounts. (25%) Customer Retention & Advocacy: Act as a trusted advisor, proactively addressing concerns and resolving issues to improve customer satisfaction and ensure long-term retention. (20%) Account Performance: Monitoring Regularly monitor account health and performance metrics to identify areas for improvement and work with internal teams to address any underperformance. (15%) Collaboration & Reporting: Collaborate with internal teams (sales, product, support) to ensure customer needs are met and provide regular updates and insights on account status to management. (10%) Key Responsibilities: Serve as the main point of contact for assigned customer accounts, ensuring a high level of customer satisfaction. Build and nurture long-term relationships with customers to enhance loyalty and retention. Address and resolve customer inquiries, concerns, or issues in a timely and professional manner. Understand customers' business needs and recommend tailored solutions and strategies to drive growth and generate additional revenue. Collaborate closely with internal teams (sales, support, product, etc.) to ensure seamless execution of customer requests and expectations. Regularly check in with clients to assess satisfaction and identify opportunities for improvement or upselling. Monitor account performance, track key metrics, and ensure that service delivery aligns with customer expectations. Proactively identify opportunities for process improvements and customer service enhancements. Provide consistent and clear communication to customers about updates, issues, or any changes affecting their business. Stay up-to-date with industry trends, market conditions, and product offerings to provide valuable insights and support to customers. Essential: Proven experience as an Account Manager, Customer Success Manager, or similar role in a client-facing environment. Strong interpersonal and communication skills, with the ability to build and maintain relationships. Excellent problem-solving abilities, with a customer-first mindset. Ability to identify customer needs and effectively propose appropriate solutions. Strong organizational skills, attention to detail, and ability to manage multiple accounts simultaneously. Proficiency in CRM software and Microsoft Office Suite (Excel, Word, PowerPoint). Bachelor's degree or equivalent work experience in a related field. Strong time management skills and the ability to work independently and as part of a team. Soft Skills: Experience in developing strategic partnerships and alliances. Strong analytical skills, with the ability to interpret market data and make informed decisions. Familiarity with industry-specific tools and platforms. Preferred: Experience in wind sales and customer service. Technical knowledge of renewable/electrical energy systems and installations. Benefits: Direct Hire Health, dental, vision 401k Simple IRA Bonus Plan PTO + Paid Holiday Basic Life Insurance Short Term/Long Term Disability Company resources provided Professional development _ Who We Are: _Our Mission is to make an unforgettable impact in the world by making renewable energy readily available throughout the United States. At Amara NZero US, headquartered in Stafford, Texas, we provide products & solutions to help our clients grow. We offer our clients' unmatched service, products, and experiences to ensure their success in the renewable/electrical energy industry. Join our Bright Future! At the heart of our company lies a team of exceptional individuals, each contributing to the vibrant culture that defines us. In an industry as dynamic as renewable energy, we recognize that our people are our most valuable asset. That is why we are dedicated to nurturing your talents in a collaborative environment where innovation and individual growth are highly valued. As part of our team, you will find yourself at the forefront of innovative technology solutions. We believe in empowering our employees, providing many opportunities for professional development and career progression. This commitment to nurturing internal talent has established us as a leader in the industry and a workplace where ambitions are realized. This job description is a summary of the essential functions of the job, not an exhaustive or comprehensive list of all job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description. Other duties, as assigned by the supervisor, might be part of the job. Job Type: Full-time Pay: $55,000.00 - $75,000.00 per year Benefits: * 401(k) * Dental insurance * Health insurance * Life insurance * Paid time off * Vision insurance Schedule: * 10 hour shift * 8 hour shift * Monday to Friday Experience: * Wind energy: 1 year (Required) Ability to Commute: * Missouri City, TX 77489 (Required) Work Location: In person