Now Hiring - Confidential - Customer Care Account Manager in Greenville, SC

Full description of the position

Who We Are We're building a modern behavioral marketing company, marrying our data-driven understanding of human behavior with a seamless connection to the consumer. Through digital, direct, sampling, fulfillment and customer care, we manage a full consumer experience that shortens the distance between behavior and action. The Ask We are looking for an Account Manager to support our Customer Care business in Greenville, SC. Unlike the traditional contact center, customer care is a holistic approach going beyond a one & done interaction. It embraces all aspects of a customer journey from purchase through engagement through repurchase. And, it crosses all communication channels, including voice, digital, print & face-to-face. Who You Are Unduly curious and inquiring Analytical thinker; you identify and define problems, extract key information from data and develop workable solutions Embrace technology that enables you to work faster, more easily and inspire an innovative culture Believe that your client's success is your success and committed to helping them win Comfortable working in a fast-paced entrepreneurial environment and able to deal well with change and ambiguity What You 'll Do Learn and understand our client's business problems and organizational goals Determine internal goals to work toward and aligning organizational efforts to find innovative solutions Clarify value of work delivered to and for our clients Detail how our work outpaces the complexity of its delivery in every phase of maturity Drive thought leadership Navigate competing priorities Ensure client needs are met on time by setting clear timelines and accountabilities, and working across capabilities Drive profitable revenue and connect innovation to growth Develop/analyze financial and non-financial performance reporting What You Need Bachelor's degree or 3-5 years of operations, client service or account management experience in a contact center Strong organizational; project management; communication and presentation skills Impeccable written and verbal communication skills Proficient in Word, Excel, PowerPoint Strong work ethic with a team player mentality Ability to manage multiple projects in a fast-paced environment Attitude and the aptitude to learn quickly Solutions-oriented; always has solutions in mind when managing up Bonus points Project Management Professional (PMP) certification Equal Opportunity Employer/M/F/H/V Job Type: Full-time Pay: $85,000.00 - $100,000.00 per year Benefits: * 401(k) matching * Dental insurance * Health insurance * Vision insurance Work Location: In person