Now Hiring - Idolize Brows and Beauty - Front Desk Clerk/Sales Coordinator in Charlotte, NC

Full description of the position

We are looking for a hotel front desk clerk/Sales coordinator to handle customer services. Candidates with a proven track record of performance are welcome to apply. Experience in a similar position is an absolute must. You must be familiar with hotel bookings, sales, and related services to provide comprehensive services depending on what a customer may request. As a hotel front desk clerk, it is your primary responsibility to handle telephone, online, and in-person bookings. You will welcome guests when they check-in, arrange for their settling in, inquire about their needs and prove helpful as much as possible to convey the best impression. You must be pleasant, personable, well-groomed, and must possess excellent communication skills. We like candidates to be balanced, courteous, and remaining unflappable in the face of provocation. Hotel Front Desk Clerk Duties & Responsibilities: * Manage front desk operations such as handling telephone and online queries * Manage hotel bookings * Handle registration, check-in, and check-out * Inform potential guests about tariffs, services, and amenities and present an attractive picture * Manage billings, payments, credit card operations * Respond to guests and provide information and services as may be needed about travel, local sightseeing, transport, flights, and local customs. * Collaborate with housekeeping staff to ensure rooms are kept scrupulously clean and tidy to the highest possible standards. * Offer additional services to clients. * Manage group bookings as well as VIP clients * Maintain records of guests, bookings, payments * Tackle problems efficiently and affably. Hotel Front Desk Clerk Requirements: * Pleasant personality, well-groomed, polished, and cultured in speech and actions * Minimum High School diploma or GED. * Excellent communication skills * Multi-lingual capabilities are an additional plus * Prompt, responsive, helpful attitude * Patient, understanding, and attentive to guests * Sharp enough to identify clients who may be problematic or with special needs * Timely and punctual Job Types: Full-time, Part-time Pay: $9.00 - $17.70 per hour Benefits: * Employee discount * Paid time off Schedule: * Monday to Friday * On call * Overtime * Weekends as needed Work Location: In person