Now Hiring - Safran - Jr Customer Support & Sales Mgr in Sarasota, FL

Full description of the position

Job description Summary: In line with Safran Electrical and Power vision, the Customer Support and Services department integrates Safran Power and Ventilation aftermarket directorates into one global team. Based on a common front office, this new organization is responsible of customer support and sales development aiming to increase our services/MRO sales and improve our service level and customer satisfaction. Such new organization will rely on regional teams of Customer Support and Sales Managers that will be managed by the dedicated Customer Support Regional Lead. This role will be responsible for: * Customer satisfaction, main point of contact to customers * Sales budget achievement and forecast for Power and Ventilation divisions * Contract and proposal negotiation Essentially Duties & Responsibilities: * Reporting to management to provide a full spectrum of customer support and sales activities (majority of sales in Maintenance Repairs Overhaul and Spares so developing maintenance contracts); * Assist CSM Team for the customer base in the designated zone, with the aim of maximizing business opportunities to achieve sales and market share growth; * Develop the relationships necessary to facilitate information/contact as required with all levels of the customer operation; * Manage day to day requests from customers including validation of current pricing (RFQs), supporting status inquiries, escalation requests etc. * Be the voice of the customer: o responsible for customer satisfaction as the main point of contact between customers and Safran Power and Ventilation; o communicate recovery plan in the event of customer satisfaction below target; o establishing a complete comprehensive understanding of the customers, their organization and the key individuals within it; o Liaising with internal departments with the objective of timely resolving customer issues and queries, with the support of CSM Team o Manage a structured, regular customer communication/visit schedule; * Assist CSM Team in preparation and contribute to the annual Sales Forecast in its territory * Assist CSM Team in effectively selling of all SEP's MRO capabilities; * Support preparation and negotiation with the customers ad-hoc offers and contracts with active follow-up up to deal closure. (Target to grow into full responsibility as CSM) * Assist CSM Team in generating customer and market information and feedback to support future sales planning; * To be able to learn a certain degree of ability in holding technical discussion with the customers; * Manage customer visits, customer satisfaction and assist CSM Team with sales reports. * Follow-up customers overdue and manage specific actions to assist keeping account in good standing * Regular, predictable attendance is required * Other duties may be assigned. Job requirements * Bachelor's Degree in Relevant area (Business/Engineering/Sales & Marketing) from an accredited institution and 1 year related experience * In lieu of a degree, a minimum of 2 years' experience in Customer and/or Sales or similar industry. * Commercial Aerospace and Airline industry experience such as Vendor Management, Procurement, Repair Management or similar roles. * Experience in aftermarket activities including Spares, MRO (Maintenance, Repair and Overhaul), AOG, level 1 technical support * Ability to travel for domestic and overseas business (50%+) This position requires access to technologies and hardware subject to US national security based export control requirements. All applicants must be US Persons (8 USC 1324b(a)(3)), or otherwise authorized by the U.S. Government. No company sponsorship will be offered. Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Electrical & Power is one of the world's leaders in aircraft electrical systems. The company is a key player in equipment electrification and in the electric and hybrid propulsion sector. It has over 14,000 employees across 13 different countries. Bachelor's Degree First experience