Now Hiring - Givaudan SA - Sales Support Coordinator in Louisville, KY

Full description of the position

Role Summary: Provide accurate and timely administrative support to customers, account managers, and the wider commercial team, ensuring a consistently exceptional customer experience. Principal Responsibilities: * Uphold Givaudan's Mission Statement, Quality Policy, and Values and Beliefs. * Review and categorize customer emails, prioritizing urgent inquiries. * Handle general queries from both internal and external customers. * Collaborate with local Customer Care teams to resolve order-related issues (Price/Inco). * Build and maintain customer relationships under the guidance of key account managers. * Work with Sales Managers to address and resolve customer queries. * Provide general backup and business support to Key Account Manager(s). * Ensure smooth service delivery for all customer documentation, questionnaires, product information, etc. * Support new account setup, including linking products in the relevant system. * Assist with the annual and ad-hoc pricing process. * Manage the sample request process and keep account managers informed of customer requests. * Prepare ad-hoc reports to support the account manager. * Complete other tasks as required. Competency Requirements: * Integrity/Ethics * Quality * Vision and Values * Initiative * Sense of Urgency * Work Environment/Safety * Communication * Customer Service * Sales Team Support Skill Requirements: * Strong written and verbal communication skills * Active listener * Well-organized * Proficient in Excel * Ability to work independently and in team settings * Ability to motivate others * Goal- and deadline-oriented * Strong work ethic pkiXD3wd6y