Now Hiring - Heritage Operating, LLC. - Family Service Counselor/Pre-Need Funeral Sales in Louisville, KY

Full description of the position

Job Overview: Heritage Family, a leading provider of funeral and cemetery services, is seeking a dedicated and compassionate Family Service Counselor to join our team. As a Family Service Counselor, you will play a crucial role in assisting families during one of the most challenging times in their lives. This position offers a unique opportunity to provide support and guidance to families while upholding our commitment to professional and compassionate service. Responsibilities: - Communicate with families to understand their needs and preferences for funeral and cemetery services - Provide information on available service options, pricing, and packages - Assist families in making informed decisions regarding funeral arrangements - Ensure compliance with HIPAA regulations and company policies - Market and promote Heritage Family's services to the community - Analyze customer feedback and market trends to enhance service offerings - Collaborate with the sales team to support insurance sales initiatives - Conduct telemarketing activities to reach out to potential clients - Utilize skills to cater to diverse customer needs - Participate in outside sales activities to expand the company's reach Requirements: - Proven experience in customer service or sales roles - Familiarity with HIPAA regulations and confidentiality practices - Strong analytical skills to assess customer needs effectively - Experience in telemarketing or sales is a plus - Bilingual proficiency is desirable for better customer engagement - Ability to thrive in a fast-paced environment and meet sales targets - Excellent communication skills, both verbal and written - Prior experience in insurance sales would be advantageous Join Heritage Family as a Family Service Counselor and be part of a supportive team dedicated to providing quality funeral and cemetery services. We offer competitive benefits, advancement opportunities, and a fulfilling career path within our expanding network. Experience the rewarding opportunity of helping families honor their loved ones with dignity and respect. Apply now to make a meaningful difference in people's lives. Job Type: Full-time Benefits: * 401(k) * Dental insurance * Flexible schedule * Health insurance * Paid time off * Vision insurance Supplemental Pay: * Bonus opportunities * Commission pay License/Certification: * Insurance Producer License (Preferred) * Life Insurance License (Preferred) Ability to Commute: * Louisville, KY (Preferred) Work Location: In person