Now Hiring - Vengroff Williams, Inc. - Patient Engagement Sales Specialist 01 in Sarasota, FL

Full description of the position

ONSITE - Sarasota, Florida At VWi, we're not just a business-services provider; we're the catalyst for global transformation! Our clients rely on us to revolutionize their operations, making them leaner, more dynamic, and incredibly efficient. And guess what? You could be part of this electrifying journey! We're currently on the lookout for a RCM Biller/AR Collections Specialist with dental experience who's ready to dive into the heart of our operations and make a real impact. Why join us? Well, apart from being at the forefront of innovation, we offer a benefits package that's out of this world! Picture this: health insurance options that include Co-Pay & HDHP plans, a Health Savings Account (HSA), Flexible Spending Account (FSA), Short Term Disability (STD) and Dental and Vision coverage. But wait, there's more! We've got your back with Long Term Disability, Basic Life & AD&D insurance (all employer-paid!), and even telemedicine for both you and your furry friends! But that's not all--how about a VOYA 401k plan and a great Employee Referral Program? Oh, and did we mention our commitment to work/life balance? You'll enjoy generous paid time off, including holidays and PTO that increases with your tenure. It's all about keeping you happy and energized! Now, onto the nitty-gritty: We are looking for Super Star Patient Engagement with sales ability! We are seeking a Patient Engagement Sales Specialist Super Star to join our team. If you have experience and are eager to contribute to a dynamic environment, read on! * Essential Functions* : * Develop a thorough understanding of product features, benefits, and applications to confidently educate patients and drive positive engagement. * Informs and educates customers on the use and benefits of products and services with clarity and confidence. * Address patient inquiries via email, phone, and CRM system with professionalism and accuracy. * Obtain and document necessary information from patients for effective follow-up. * Accurately record patient feedback, insights, and outcomes and communicate with relevant departments. * Collect and record patient feedback and information, and share that with appropriate departments and team members. * Knowledgeable of compliance, HIPAA and other privacy standards. * Demonstrate familiarity with medical terminology, billing practices, or prior healthcare experience. * Document all customer interactions in the system. * Perform other duties as assigned. Education and Experience: * High school diploma or equivalent required. * Prior customer service experience in a healthcare, call center, or sales environment preferred. * 2+ years Customer Service Experience with Sales experience * Proficiency with Microsoft Office applications. * Bilingual in Spanish or French is a plus. * Knowledge, Skills, And Abilities: * Patient-centric Attitude * Strong patient-focused approach with empathy and professionalism. * Creates positive relationships, not just short-term wins * Provide high-quality support to a diverse customer base, including a significant number of senior clients. a * Strong communication skills * * Clearly and effectively communicates product information, features, and benefits while demonstrating a consistent commitment to respectful, empathetic, and customer-focused service. * Good at active listening to understand patient needs, concerns, and motivations * Possesses fast, accurate typing abilities and strong written communication skills, with proficiency in PC navigation to support prompt follow-ups and detailed CRM recordkeeping. * Excellent problem-solving and organizational abilities * * Comfortable handling a high volume of calls, texts, and emails in a fast-paced setting, with a strong ability to deliver consistent, high-quality service. * Keeps accurate records of all patient communications, outcomes, and next steps * Ability to stay calm and professional in high-pressure situations. * Can quickly adjust to changes in scripts, processes, or sales goals. * * Handles different patient-customer types with ease * Receptive to feedback and committed to continuous improvement. * Brings a consistently upbeat attitude and a results-oriented approach to sales interactions. * Positive and Sales-oriented attitude * * Comfortable with rejection and able to bounce back quickly * Persistent without being pushy - knows how to respond with information and affirmation and not confrontation. * Demonstrates a proactive approach to follow-up communications, ensuring issues are addressed and next steps are clearly communicated. * Excellent phone disposition * Believes in what they're selling and conveys excitement * Enthusiastic, trustworthy, and knowledgeable demeanor. * Willingness to work independently, but also as part of a team * Supports colleagues, shares strategies, and contributes to team success. * Self-motivated and able to work both independently and collaboratively. * Aligns with VWi and our client's company culture and values. * Motivated to meeting performance goals and KPIs. * Uses metrics and analytics to drive performance and improvement Physical Requirements * Prolonged periods sitting at a desk and working on a computer. * Ability to move, lift, carry, or place objects up to 10 pounds. * Travel requirement: None (0%). * Must possess a smartphone capable of downloading an authenticator app. * Reasonable accommodations available for individuals with disabilities. A smartphone with the ability to download an authenticator app is required.