Now Hiring - Scenthound Apex, NC - Membership Sales Associate in Apex, NC

Full description of the position

Benefits: * Bonus based on performance * Free uniforms * Opportunity for advancement Perks and Benefits: Competitive hourly base pay, plus tips; sales bonuses Complimentary service membership About the Position: The Membership Sales Associate is a key sales position at Scenthound, focused on selling memberships while providing exceptional service to every customer. This position requires: * Sales experience and confidence (membership sales) * Customer service experience (retail, restaurant) * Computer/ Technology proficiency * A passion for dogs and dog health & wellness! * Reliable transportation * Willingness to work weekends Who We Are Looking For: We are searching for a goal-oriented team member who has a passion for sales, experience in membership sales model and customer service! A successful Membership Sales Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! Tasks: * Drive membership sales through health and wellness education * Drive key performance indicators - average ticket price and rebook ratio - through memberships, service * add-ons, and retail sales * Develop membership leads; Follow up with potential members * Answer phone calls, schedule customer appointments, manage customer profiles and records * Manage cash drawer - responsible for daily cash handling * Manage customer expectations; Resolve customer concerns; Retain memberships * Adhere to Scenthound sanitary and cleaning practices - keep the reception area clean and presentable * Perform other tasks and duties as assigned by the Scenter Manager Skills and Abilities: * Confidence in selling services and products * Ability to connect with customers (both canine and human!) and provide outstanding customer service * Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services * Effective communication with team members and dog parents (in person and on the phone) * Independently solve problems using Scenthound values and culture as a guide * Attention to detail * Time-management; Scheduling appointments efficiently * Accountability; hold oneself and others to Scenthound standards