Now Hiring - Rehman Management Inc. - Professional Services Bilingual Customer Service Representative in Dallas, TX

Full description of the position

Job Overview We are seeking a motivated and dynamic Bilingual Customer Service Representative to join our team. This role is essential in providing exceptional customer support to our diverse clientele. The ideal candidate will be fluent in both English and Spanish, enabling effective communication with a wide range of customers. You will be responsible for addressing inquiries, resolving issues, and ensuring a positive customer experience. Duties * Provide outstanding customer support through various channels, including phone, email, and chat. * Assist customers with inquiries related to products and services, ensuring clarity and satisfaction. * Perform data entry tasks accurately to maintain up-to-date customer records. * Handle transactions with precision while adhering to company policies. * Collaborate with team members to enhance client services and improve overall service delivery. * Utilize phone etiquette to maintain professionalism during all customer interactions. * Support sales initiatives by identifying opportunities for upselling or cross-selling products. * Address and resolve customer complaints promptly and effectively. Skills * Strong background in customer service with a focus on client satisfaction. * Proficient in data entry with attention to detail. * Bilingual capabilities are essential for effective communication. * Experience in an office environment is preferred. * Excellent phone etiquette and communication skills. * Ability to work collaboratively within an office environment while maintaining individual accountability. * Sales experience is a plus, contributing to the overall success of the team. Join us as we strive to deliver exceptional service and build lasting relationships with our customers! Job Type: Full-time Pay: $18.00 - $25.00 per hour Expected hours: 32 - 40 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * On-the-job training * Paid time off * Parental leave * Professional development assistance * Referral program * Vision insurance Shift: * 8 hour shift * Day shift * Morning shift Education: * High school or equivalent (Required) Experience: * customer service: 3 years (Required) Language: * Spanish fluently (Required) License/Certification: * Texas ID/Driver License (Required) Shift availability: * Day Shift (Required) Ability to Commute: * Dallas, TX 75234 (Required) Work Location: In person